Customer Service Associate

Description :

The Customer Service Associate (CSA) works in support of the store leadership team to facilitate the completion of all store-level tasks and performs a variety of tasks related to different areas of the store including food service, point of sale duties, customer service, general housekeeping, and other related functions. The CSA ensures an exceptional customer experience for all Royal Farms customers by delighting them in a way that creates loyalty.

Duties and Responsibilities

• Ensure every customer receives outstanding service by providing a friendly environment (greeting and acknowledging customers), maintaining outstanding standards, demonstrating product knowledge, and performing all other components of customer service
• Respond to customer requests in a timely manner, including answering customers' questions about merchandise and advising customers on merchandise selection
• Communicate with the leadership team regarding customer requests, vendor-related concerns, and damages in products
• Operate the cash register, scan items, bag merchandise and properly handle different methods of payment. Maintain proper cash levels in register drawer. Activate fuel and gift cards and ensure cash drawers balance at the end of shift
• Perform the following duties related to Customer Self Service machines :

o Always present and engaged with all customers

o Direct and encourage customers to use the Self-Checkout, and educate and assist customers with the

Self-Checkout system as needed to help speed along their checkout experience

o Monitor all Self-Checkout transactions to ensure payment for all items and to eliminate potential

opportunities for theft

o Troubleshoot the equipment and escalate issues when necessary

o Assist customers with items that are not available using the Self-Checkout system alone, including :

accessories, etc.)

Requirements :

The ideal candidate for the Customer Service Associate position must be at least 17 years old and will :