What are the responsibilities and job description for the Fuel Attendant position at Royal Farms?
Description :
The Fuel Attendant works in support of the store leadership team to facilitate the completion of all outside fuel tasks and performs a variety of tasks related to different areas of the store including outside cleanliness, customer service, general fuel pump maintenance, and other fuel-related functions. The Fuel Attendant ensures an exceptional customer experience for all Royal Farms fuel customers.
Duties and Responsibilities
- Ensures that every customer receives outstanding service by providing a friendly environment, which includes greeting and acknowledging customers, maintaining outstanding standards, product knowledge, and all other components of customer service
- Ensures all customers are asked if they are using ROFO pay for a fuel discount
- Responds to customer requests in a timely manner
- Ensures the vehicle engine is not in operation prior to beginning the fueling process
- Requests any motorcyclist to dismount from the bike prior to beginning any fueling
- Pumps fuel into the motor vehicle after confirming the type of fuel needed
- Collects money from the customer and provides them with a valid receipt
- Maintains proper records and follows all cash handling policies related to fuel purchases
- Ensures all tools and equipment in / around the fueling stations are clean and stocked at all times
- Supports and follows all safety and loss prevention initiatives including-but not limited to-the following :
- No smoking or vaping at any time while dispensing fuel or while in the fuel pump area
- Proper use of safety equipment, including safety vest or designated uniform
- Adheres to the execution of established Royal Farms rules, policies, procedures, and systems
- Ensures the proper execution of all Royal Farms marketing programs
- Completes outdoor housekeeping functions including sweeping, cleaning, emptying trash, dusting, and washing windows
- Maintain full court of 8 pumps per person and ensure all cones are removed from the fuel court when opened
- Replenishes products and supplies to ensure the outside fueling area is stocked at all times (towels, washer fluid, receipt paper, RoFo Rewars cards, etc.)
- Communicates with the leadership team about customer requests and vendor-related concerns
- Possesses highly effective communication skills
- Ensures the compliance of Royal Farms policies, procedures, and systems (people, safety, assets, etc.)
- Completes other tasks as assigned by store management
Requirements :
The ideal candidate for the Fuel Attendant position must be at least 16 years old and :
