What are the responsibilities and job description for the Retail Store Director position at Royal Farms?
**About Us**
Royal Farms is a dynamic, family-owned business operating over 300 stores across the country. We pride ourselves on delivering high-quality food, essential items, and fuel to our customers with a focus on speed, service, and hospitality.
We are seeking experienced leaders to join our team in store leadership positions. These roles offer a rewarding career path in a fast-paced retail environment.
About the Role
This position contributes to Royal Farms success by overseeing a team of associates to create a positive experience for customers. The Store Leader must regularly exercise discretion in managing the overall operation of the store, supervising and directing the workforce, ensuring customer satisfaction and product quality, managing financial performance, and maintaining safety and security.
The ideal candidate will be self-motivated, dependable, and able to work effectively in a fast-paced environment while maintaining 100% total customer focus and operational excellence.
Duties and Responsibilities
- Provide outstanding customer service by creating a friendly store environment, greeting and acknowledging customers, maintaining standards, and providing product knowledge.
- Adhere to established Royal Farms rules, policies, procedures, and systems.
- Support and follow all safety and loss prevention initiatives.
- Assemble an effective retail team through recruiting, training, and development.
- Coach and direct the store team to achieve operational goals.
- Review store environment and key business indicators to identify problems and opportunities for improvement.
- Develop a strong management team through succession planning.
- Implement a strategy to maintain operational excellence and consistency in store cleanliness, food safety, merchandising, and replenishment.
- Monitor and analyze business processes and results to profitably achieve Royal Farms goals.
- Ensure proper execution of marketing programs and community engagement.
- Lead retail team members to ensure a pleasant customer service experience.
- Ensure adherence to applicable wage and hour laws.
- Conduct meetings with retail team members and encourage open communication, feedback, and follow-up.
- Communicate clearly and concisely to ensure effective store operations.
- Resolve employee relations activities effectively.
- Recognize employees who adhere to company standards.
- Ensure compliance with Royal Farms' policies, procedures, and systems.
- Complete other tasks as assigned.
