What are the responsibilities and job description for the Collections Manager position at Royal Furniture?
Benefits : 401(k)
Competitive salary
Dental insurance
Health insurance
Paid time off
Vision insurance
Wellness resources
At ROYAL FURNITURE we take pride in bringing our customers the most incredible values in furniture, appliances, and mattresses. Royal has been family owned and operated since 1946. Now in our third generation of leadership, we've mastered the art of buying big and passing the savings on to our customers.
Royal Furniture is seeking an Experience Collections Manager to join our team at our corporate office in East Memphis! The Collections Manager will collaborate with the CFO and other Senior Management team members to set the strategic direction of the department. This position is responsible for the overall strategy, production and performance of the entire debt collections operations including collections, repossessions, specialty collections and remarketing efforts in accordance with established policies and procedures, legal and NCUA regulatory guidelines while protecting Royal’s assets, financial interest, and reputation.
Essential Functions
The essential functions of this position may include, but not limited to :
Planning, evaluation, and continuous improvement of all aspects of the collections functions and processes including the development, implementation and administration of collections strategies to mitigate loss while ensuring that credit and collection policies, procedures, practices, and documentation meet federal and state regulations.
Proactively identifying and maintain systematic processes that benefit both the borrower and Royal in responding to borrowers with delinquent accounts.
Monitor and track collections trends; Develop and oversee processes related to the timely and compliant administration and reporting charge off and repossession activities.
Develop and review accurate reporting procedures on collection activities; Prepare and analyze reports for senior management and / or the Board.
Authorize legal proceedings and any other legal remedies required to minimize loss : Review all legal notices for accuracy and compliance.
Manage all aspects of departmental staffing, to include : hiring, training, coaching, and developing : Assign, monitor, and supervise the work load and performance goals and service standards.
Handle escalated collection calls, complex situations, and resolving difficult or non-routine collection issues.
Perform other duties as assigned.
Requirements include but are not limited to :
Bachelor's degree in Business Administration, Finance, or related discipline or and equivalent combination of education and experience.
5 years of collection experience.
Strong knowledge of collections, practices and lending qualifications associated with loan processing and underwriting profession.
Solid knowledge, compliance and administration of federal and state bankruptcy codes and regulations.
Demonstrate Leadership qualities including motivating, coaching and engaging staff
Must demonstrate a high degree of professionalism with a positive and encouraging demeanor.
Must be willing to work flexible hours, days, evenings, and weekends.
All candidates consent to and pass background screenings which may include, criminal, bond ability and credit checks.
Must pass a drug and background screen.
What we offer :
A Competitive Salary – Base plus Commission
A comprehensive benefit package, including medical, dental, vision, life insurance, paid vacation, holiday pay, and 401(k).
Royal Furniture Company is an Equal Opportunity Employer.
This employment opportunity is available at the organization listed at the top of this page. Your application will go directly to them and all hiring decisions will be made by their management. All inquiries should be made directly with the organization that posted this employment opportunity.
