General Manager

General Manager Job Description

Reports To: Ownership   

Industry: Tourism, Food & Beverage, Hospitality, Scenic Railroad Industry                               

FLSA Status: Fulltime Salary, Exempt

Prepared By: HR Director, Ownership                       

Prepared Date: 2/26/25        

Compensation: $175,000 annual         

For those interested to apply, please send resumes to Dawn Greksa (dawn@royalgorgeroute.com)         

About us:

The Royal Gorge Route Railroad is one of America’s premier tourist destinations and Colorado’s most breathtaking rolling restaurant serving more than 200,000 guests from around the world annually. Founded in 1998 by a family of travel and tourism pros, we have grown our business by bringing together a team that is passionate about guest service, great food and creating memorable experiences.

In addition to the Royal Gorge Route Railroad, our guest offerings include the Happy Endings Caboose Café, The Royal Gorge Mansion, and several long- and short-term stay properties in the Royal Gorge Region and across the United States.

We value our staff, and we like to have fun. In addition to becoming an integral part of our team, full-time staff members enjoy excellent perks, including 100% covered premiums for employee and immediate family members for health, dental and vision insurance, paid time off, up to an 8% 401k match, opportunity for employee and family scholarships, retail discounts, free tickets, and opportunities for growth. If you’re an energetic team player who wants to love where you work while making a great living, please apply!

Summary: We are seeking an energetic, passionate, and strategic General Manager to lead our team and ensure the continued success of this thriving business. The ideal candidate will bring at least 5 years of experience in the hospitality, tourism, or restaurant industry and a strong leadership mindset. This role requires a hands-on approach, excellent team management skills, and the ability to execute a winning game plan that drives operational excellence, revenue growth, and guest satisfaction.

Essential Functions

• Leadership & Team Development: Lead a team of managers and staff across multiple departments, providing clear expectations, positive reinforcement, and consistent follow-up to ensure accountability and high performance.

• Operational Excellence: Oversee all aspects of the train’s daily operations, ensuring smooth, efficient, and high-quality experiences for every guest.

• Guest Experience: Maintain and enhance guest service and hospitality that make the Royal Gorge Route a top-rated attraction.

• Financial & Business Strategy: Develop and execute business strategies to increase revenue, manage costs, and optimize profitability while ensuring an outstanding customer experience.

• Marketing & Sales Collaboration: Work closely with the marketing team to drive ticket sales, create promotions, and enhance brand visibility.

• Performance Management: Establish key performance indicators (KPIs) for managers and staff, ensuring expectations are met and providing coaching and feedback as needed.

• Safety & Compliance: Ensure all safety regulations, industry standards, and company policies are strictly followed.

• Manage a team of talented individuals responsible for both ensuring railcars and locomotives are in excellent condition, along with ensuring our operations crew is well managed.

• Event & Holiday Management: Oversee special events, peak seasons, and holiday operations to maximize guest enjoyment and operational efficiency.

• Other duties as necessary or assigned by ownership

Education/Minimum Requirements

• Minimum 5 years of leadership experience in hospitality, tourism, or restaurant management.

• Proven ability to lead, motivate, and develop a team while holding employees accountable.

• Strong business acumen, with experience in budgeting, forecasting, and operational management.

• A hands-on, energetic approach with a passion for creating memorable guest experiences.

• Ability to multi-task in a fast-paced, dynamic environment while maintaining attention to detail.

• Experience working weekends, holidays, and peak tourism seasons.

• Experience in a tourist attraction, railroad, or transportation-based hospitality business is a plus but not required.

Salary : $175,000