What are the responsibilities and job description for the Hospitality Operations Manager position at Royal Gorge Route Railroad?
Role Overview
The Royal Gorge Route Railroad is seeking an experienced and skilled Front of House Manager to lead our onboard hospitality team, ensuring exceptional guest service and seamless operations.
Key Responsibilities:
- Supervise and coordinate the front of house team to deliver outstanding guest service and hospitality.
- Implement and maintain best-in-class hospitality standards across all onboard experiences.
- Monitor service quality, cleanliness, and efficiency, making real-time adjustments to enhance guest experience.
Requirements:
- Minimum 5 years of experience in hospitality, restaurant, or tourism industry with a focus on front-of-house management.
- Proven ability to train, mentor, and develop a high-performing hospitality team.
- Strong leadership skills with a hands-on, service-driven approach.
