What are the responsibilities and job description for the Front Desk Agent position at Royal Inn?
Job Summary
We are seeking a dedicated and friendly Front Desk Agent to join our hospitality team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to manage multiple tasks efficiently in a fast-paced environment.
Responsibilities
- Greet and welcome guests upon arrival, providing a warm and friendly atmosphere.
- Manage check-in and check-out processes efficiently while ensuring guest satisfaction.
- Handle guest inquiries, requests, and complaints with professionalism and courtesy.
- Maintain accurate records of guest information and reservations using hotel management software.
- Operate phone systems to answer calls promptly, demonstrating excellent phone etiquette.
- Provide information about hotel services, local attractions, and amenities to enhance guest experience.
- Assist with night audit duties as required, ensuring all financial transactions are processed accurately.
- Collaborate with other hotel departments to ensure seamless guest services and operations.
- Uphold high standards of cleanliness and organization at the front desk area.
Experience
- Previous experience in customer service or guest services is preferred, ideally within the hotel or hospitality industry.
- Familiarity with phone systems and hotel management software is a plus.
- Bilingual candidates are encouraged to apply to better serve our diverse clientele.
- Strong interpersonal skills with a focus on guest relations and hospitality management are essential.
- Ability to work flexible hours, including nights and weekends as needed.
Join our team as a Front Desk Agent where your contributions will create memorable experiences for our guests!
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Expected hours: 25 – 40 per week
Benefits:
- Flexible schedule
Schedule:
- Evening shift
- Morning shift
Ability to Commute:
- Olney, IL 62450 (Required)
Ability to Relocate:
- Olney, IL 62450: Relocate before starting work (Required)
Work Location: In person
Salary : $15