Overnight Auditor / Front Desk Agent (Hotel)

Job Description

The Royal Pacific Motor Inn is a small hotel in the heart of San Francisco’s North Beach and Chinatown districts. We are seeking an Overnight Auditor / Front Desk Agent to join our team.

If you’ve worked in the hotel industry before, we definitely want to talk to you. However, we’re also willing to train the right candidate! This is a great opportunity to learn and get a wide experience in hospitality and meet people from around the world.

About Us:

The Royal Pacific Motor Inn was founded in 1962 and has been in continuous operation ever since. Our guests rave about how convenient the Motor Inn is to a wide range of restaurants, activities and attractions. Our staff is dedicated to making sure our guests’ stay is enjoyable and memorable… we have a lot of guests who return year after year. Learn more about us at: https://royalpacificmotorinn.com

This is What You Get:

• Compensation: $19.60/hour $1/hr extra for overnight shifts, with benefits
• This is a full-time position
• Benefits: Medical, dental, vision, vacation, sick leave, holiday pay
  
  

Shift: 11:00pm to 7:00am (main; 2 nights/week) / 3:00pm to 11:00pm (secondary; 2-3 days/week)

Dress code: Smart casual attire

Examples of Responsibilities:

• Verifies transactions from previous shifts.
• Creates reservations and operates the reservation system.
• Checks front office accounting records for accuracy and compiles information for the hotel’s financial records.
• Tracks room revenues, occupancy percentages, and other statistics.
• Posts and verifies room charges, balances, and taxes to guest accounts.
• Greets guests and checks them in and out; responds to guest questions and needs in person and on the phone; makes and confirms reservations.
• Ensures guests’ stay is as enjoyable as possible; assists transportation or other reservations.
• Answers hotel’s internal and external phone calls and emails and provides information about the property.
• Monitors the entire property and coordinates guest parking with parking attendant.
• Utilizes own best judgment in resolving issues or refers to management.
• Performs other duties as assigned by the General Manager.
  
  

Qualifications and Skills:

• Background check required
• Driver's license required – willingness to move guests’ vehicles if necessary
• Bilingual with Chinese (Cantonese / Mandarin) or Spanish is a plus
• Excellent oral and written communication skills
• Exceptional customer service skills
• Computer literacy
• Able to lift at least 25 lbs.
• Able to work independently with minimal supervision
• Able to communicate with people from various backgrounds and cultures
• Professional appearance and demeanor
• Reliability, punctuality, and willingness to work overnights, weekends, and holidays
  
  

To Apply:

Please apply via this job posting or send your resume to: royalpacificcareers@gmail.com