Outlet Supervisor - PM

Job Description Summary

The Food and Beverage Supervisor assists the Food and Beverage Manager in directing and organizing all team members to deliver prompt, courteous service to maximize profits and guest satisfaction in all food and beverage outlets including restaurant, in room dining, and all bars.

Job Description

• Key Job Functions
  • Responsible for assigned shift, assisting in overall management.
  • Order daily supplies.
  • Follow up on established training steps.
  • Handle guest comments and complaints.
  • Ensure guest satisfaction.
  • Stay on the floor during peak hours.
  • Observe, teach, and correct staff's service.
  • Examine food preparation.
  • Examine beverage presentation.
  • Maintain condition of F&B Outlets.
  • Administrative responsibilities.
    • Scheduling
    • Forecast
    • Inventories
  • Participate in interviewing new employees.
  • Prepare maintenance requests and follow-up.
  • Monitor cost control including but not limited to labor and payroll.
  • Check bar controls, shot glass use, red lining, and bottles totally empty.
  • Must be familiar with and adhere to all liquor liability laws:
  • Must know emergency procedures (including CPR) and work to prevent accidents.
  • Perform any other duties assigned by management.
  • Hotel Specific Essential Functions:
    • Ability to work as a server, bartender, host, IRD server to cover shifts as needed.
    • Ability to lead by example. Prepare and conduct disciplinary situations with employees
    • Ability to communicate clearly with all departments, being proactive to resolve issues.
    • Ability to solve guest problems, recover the guest and create an amazing experience.
    • Ability to open and close all outlets, to include the closing of the employees’ banks.
• Deliver Passionate & Engaging Service to our Guests
  • You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
  • You will consistently deliver our GUEST model:
    • Greet or welcome everyone, warmly with a smile
    • Use eye and ear contact and guest’s name
    • Establish/anticipate needs
    • Solve and own all requests/complaints
    • Thank everyone
• Build solid relationship with your Colleagues
  • Treat colleagues with respect and dignity.
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description.

Additional Job Information/Anticipated

Pay Range

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest and client experience.
• Demonstrable expertise in analysis and action taking.
• Excellent oral and written communication skills and the ability to interact patiently, tactfully, and diplomatically with internal and external guests.
• Excellent organization skills.
• Appropriate professional appearance and demeanor.
• Proficient in Microsoft Word, Excel and PowerPoint.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.