Chase Club Greeter (Host/Hostess)

Job Description Summary

The Host/Hostess is responsible for taking reservations, providing information to guests about the restaurant and the hotel, along with greeting and seating all guests. The Host/Hostess is responsible for greeting guests at the door. The host/hostess seats and presents clean menus to guests in a friendly, professional and quick manner.

Job Description

• Complete opening, running and closing side work to Sonesta standards.

• Responsible for taking reservations, providing information to guests about the restaurant and the hotel.

• Assists in quality service and insure smooth operation of the restaurant at all times.

• Act as the first and last contact to insure ultimate guest satisfaction.

• Open restaurant operation with correct staffing each scheduled day.

• Maintain high visibility for guests and staff, during meal periods.

• Maintain appropriate flow of food and beverage to guests.

• Keep dining room clean, neat and attractive at all times.

• Assure proper setting of tables.

• Move and arrange tables and chairs as directed by the manager or supervisor.

• Assure proper stocking, cleanliness and neatness of service stations, including polished silverware, glassware, cups, saucers, plates, condiments, butter, creamers, pitchers, beverages, linen, etc.

• Demonstrate knowledge about all products offered, to helpfully discuss details of food, such as cook time, temperature, ingredient and flavors, to insure guest satisfaction.

• Demonstrate knowledge of all liquor, beer, and wine, including pour sizes, brands available and pricing.

• Maintain an attentive presence in the dining room.

• Maintain a discreet non-intrusive manner.

• Maintain dining room through prompt and precise resetting of the tables.

• Participate in restaurant/hotel promotions and practices.

• Communicate with management whenever opportunities occur (guest complaints, shortages of supplies and products, guest or associate injuries).

• Follow proper ordering and payment procedures.

• Specifically thank guest and invite them to return

• To perform other work related duties as assigned by Management

Additional Job Information/Anticipated

Pay Range

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.