What are the responsibilities and job description for the Banquet Captain position at Royal Sonesta New Orleans, LA?
Job Description Summary
The Royal Sonesta New Orleans is seeking a dynamic and experienced Banquet Captain to lead our banquet team in delivering exceptional service for events, weddings, meetings, and special occasions. The Banquet Captain will oversee the setup, execution, and breakdown of banquet functions, ensuring the highest standards of guest satisfaction. This role requires strong leadership, attention to detail, and a passion for creating memorable experiences.Job Description
Key Job Functions
- Event Coordination: Work closely with the Banquet management team, Catering management team and event planners to understand event requirements, including room setup, menu details, and timelines.
- Team Leadership: Supervise and train banquet staff, ensuring they are well-prepared to deliver outstanding service.
- Service Execution: Oversee the setup of banquet rooms, including tables, linens, china, glassware, and silverware, ensuring all details align with event specifications.
- Guest Interaction: Act as the primary point of contact for guests during events, addressing any concerns or special requests promptly and professionally.
- Quality Control: Ensure food and beverage service meets the hotel’s standards of excellence, including proper presentation and timing.
- Inventory Management: Maintain and organize banquet equipment, ensuring all items are in good condition and properly stored.
- Problem Solving: Resolve any issues that arise during events, ensuring minimal disruption to guests.
- Compliance: Ensure all banquet operations comply with health, safety, and sanitation standards.
- Financial Accountability: Assist with managing banquet budgets, including labor costs and inventory usage.
Qualifications and Skills
A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competence.
- Minimum of 2-3 years of experience in banquet operations, preferably in a luxury hotel or upscale event venue.
- Proven leadership skills with the ability to motivate and manage a team.
- Strong knowledge of food and beverage service standards and banquet operations.
- Excellent communication and interpersonal skills, with a focus on guest satisfaction.
- Ability to multitask and work in a fast-paced environment.
- Flexibility to work mornings, evenings, weekends, and holidays as required.
- Knowledge of POS systems and event management software is a plus.
- TIPS and ServSafe certification are required.
- Understanding of basic room diagrams for station setups and seating charts for guests
Certificates, Licenses, Registrations
Louisiana State Alcohol Servers Permit required
Physical Requirements:
- Ability to stand, walk, and move for extended periods.
- Ability to lift and carry up to 40 pounds.
Why Join Royal Sonesta New Orleans?
- Be part of a renowned luxury hotel in the heart of the French Quarter.
- Work in a vibrant and supportive team environment.
- Opportunities for professional growth and development.
- Competitive compensation and benefits package.
Additional Job Information/Anticipated
Pay Range
Benefits
Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:
- Medical, Dental and Vision Insurance
- Health Savings Account with Company Match
- 401(k) Retirement Plan with Company Match
- Paid Vacation and Sick Days
- Sonesta Hotel Discounts
- Educational Assistance
- Paid Parental Leave
- Company Paid Life Insurance
- Company Paid Short Term and Long Term Disability Insurance
- Various Employee Perks and Discounts
- Hospital Indemnity
- Critical Illness Insurance
- Accident Insurance
Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.
Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.
