Houseperson

Job Description Summary

Job Description

Key Job Functions

• To establish a comprehensive understanding and demonstrate the Royal Sonesta guest standards
• To establish and maintain a comprehensive understanding of all: cleaning chemicals, air fresheners and supplies required for this position
• To establish an understanding and knowledge for all surfaces to be cleaned and appropriate cleaners
• Report all maintenance problems and follow up to completion
• Maintain cleanliness and order on his/her assigned guest floor to include:
  • Guest elevator landings: Sweeping, mopping, vacuuming and general cleaning of baseboards
  • Guest hallways, emergency stairwells, terraces and/or walkways: Sweeping, mopping, vacuuming, general cleaning baseboards
  • Employee elevator landings
  • Ice Machine Rooms
  • Linen lockers and other storage spaces
  • Remove trash and other debris from Room Attendant carts to be disposed of in the garbage truck/dumpster
  • Assist Room Attendants by supplying items as needed (i.e.) robes, guest linens
  • Regularly sort guest linens that are processed in-house from those that are processed at the hotels laundry service
  • Regularly assist with laundry truck deliveries by taking soiled linen to the laundry truck and retrieving clean linen
  • Guest linens, guest supplies, cleaning chemicals, items
  • Guest runs/delivery items to guestrooms

• Deliver Passionate & Engaging Service to our Guests
• You will be passionate and truly engaged in taking care of our guests, recognizing individual guests and anticipating their unique needs in order to exceed their expectations
• Build solid relationship with your Colleagues
• Treat colleagues with respect and dignity
• Treat people with respect; Keep commitments; inspire the trust of others; Work with integrity and ethically; Uphold organizational values
• Other duties and responsibilities may be assigned. The employee is expected to work in other areas of the hotel when needed to assist operations to perform job duties not necessarily contained in this job description
• You will consistently deliver our GUEST model:
  • Greet or welcome everyone, warmly with a smile
  • Use eye and ear contact and guest’s name
  • Establish/anticipate needs
  • Solve and own all requests/complaints
  • Thank everyone

Additional Job Information/Anticipated

Pay Range

Qualifications and Skills

A candidate for this position must possess the following applicable knowledge, skills and abilities and be able to demonstrate and provide applicable examples to support his/her competency.

• Track record of delivering exceptional guest or client experience
• Have basic to intermediate writing/reading/comprehension skills and professional vocabulary and etiquette
• Have the ability to comfortably interact with guests, work alone or with others
• Maintain Sonesta uniform and grooming standards
• Comfortably work in a diverse environment with regard to guests, members of the Housekeeping T.E.A.M. and hotel employees
• PC-based computer platforms (Smartphone technology – HotSOS – to report maintenance discrepancies)

Education and/or Experience

High school diploma or general education degree (GED), or one to three months related experience and/or training or equivalent combination of education and experience.

Physical Demands

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

While performing the duties of this job, the employee is regularly required to stand, walk, talk or hear. The employee is occasionally required to use hands, reach, stoop, kneel, crouch and crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The noise level in the work environment is usually moderate.

Benefits

Sonesta recognizes that benefits play a vital role in helping ensure the health and financial security of employees and their families. We offer a variety of benefits to our employees including:

• Medical, Dental and Vision Insurance
• Health Savings Account with Company Match
• 401(k) Retirement Plan with Company Match
• Paid Vacation and Sick Days
• Sonesta Hotel Discounts
• Educational Assistance
• Paid Parental Leave
• Company Paid Life Insurance
• Company Paid Short Term and Long Term Disability Insurance
• Various Employee Perks and Discounts
• Hospital Indemnity
• Critical Illness Insurance
• Accident Insurance

Sonesta is an equal opportunity employer. Qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or protected veteran status.

Upon submitting your application, please ensure you complete a full application in addition to attaching a resume. Incomplete applications received will not be considered.