What are the responsibilities and job description for the Supply Chain Analyst - Bilingual position at Royal Technologies Corp.?
Who We Are
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.
We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.
What You’ll Do
A Supply Chain Analyst at Royal serves as the primary point of contact for customers regarding order fulfillment and scheduling, once the account has been established. They collaborate directly with both customers and internal operations teams to ensure that orders are created accurately and delivered on time, meeting the specific requirements set by the customer. Based out of our Royal Center Corporate facility in Hudsonville, MI, this position reports directly to the Supply Chain Analyst Manager.
Responsibilities
Qualifications
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company: Integrity. Stewardship. Teamwork. Hard work. Excellence.
We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility -- and the authority -- to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.
What You’ll Do
A Supply Chain Analyst at Royal serves as the primary point of contact for customers regarding order fulfillment and scheduling, once the account has been established. They collaborate directly with both customers and internal operations teams to ensure that orders are created accurately and delivered on time, meeting the specific requirements set by the customer. Based out of our Royal Center Corporate facility in Hudsonville, MI, this position reports directly to the Supply Chain Analyst Manager.
Responsibilities
- Identify and assess customers’ needs to achieve satisfaction
- Customer PO management (Spot Buys, EDI)
- Monitor tracking and shipping requirements, as needed
- Manage the cubing of trucks to maximize the customers shipping requirements
- Perform escalated expediting, when required, to ensure on time delivery of material
- Handle customer concerns or complaints
- Provide appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keep record of customer interactions, process customer accounts and file documentation
- Maintain all customer master data information (ie. updated and accurate)
- Manage large volume of incoming calls and emails to support customers needs
Qualifications
- Minimum of 2 years working with an ERP and CRM system
- QAD experience is preferred
- Bachelors in Supply Chain Management or Business Management preferred
- 2-4 years of Supply Chain Analyst experience is highly preferred
- Bilingual: Fluent in English and Spanish is required.
- Ability to multitask, prioritize and manage time effectively
- Proven ability for strong written and verbal communication skills
- Proven ability to handle critical conversations with a wide range of people
- Must have the ability to adapt/respond accordingly
- Support periodic weekend phone/email coverage (Approx 3x/year)
- Work for an organization that “walks the talk” about caring for people.
- Quarterly bonuses based on profitability - we win together!
- Ownership in the company through our ESOP plan (Employee Stock Ownership Plan)
- Outstanding medical insurance
- Weekly pay
- On-site wellness facility available 24 hours a day
