What are the responsibilities and job description for the Supply Chain Coordinator - Bilingual position at Royal Technologies?
Who We Are
Royal is a diverse manufacturer of injection molding, urethane foam and assemblies. We serve the automotive, furniture, and consumer products industries. People who succeed at Royal are those who share the values of our company : Integrity. Stewardship. Teamwork. Hard work. Excellence.
We're committed to being the employer of choice. Our goal is to build a culture of commitment where everyone is respected and valued. Where everyone participates. Where everyone matters. We give our employees the responsibility - and the authority - to make decisions. We try to provide the best possible work environment. We encourage creativity. We applaud ingenuity. We reward problem solving.
What You'll Do
A Supply Chain Coordintor (known as Analyst internally) at Royal serves as the primary point of contact for customers regarding order fulfillment and scheduling, once the account has been established. They collaborate directly with both customers and internal operations teams to ensure that orders are created accurately and delivered on time, meeting the specific requirements set by the customer. Located at our Royal Center Corporate facility in Hudsonville, MI, this position reports directly to the Supply Chain Analyst Manager.
Note : This position is not eligible for immigration sponsorship.
Responsibilities :
- Identify and assess customers' needs to achieve satisfaction
- Customer PO management (Spot Buys, EDI)
- Monitor tracking and shipping requirements, as needed
- Manage the cubing of trucks to maximize the customers shipping requirements
- Perform escalated expediting, when required, to ensure on time delivery of material
- Handle customer concerns or complaints
- Provide appropriate solutions and alternatives within the time limits; following up to ensure resolution
- Keep record of customer interactions, process customer accounts and file documentation
- Maintain all customer master data information (ie. updated and accurate)
- Manage large volume of incoming calls and emails to support customers needs
What You'll Bring
Qualifications :
QAD experience is preferred
Must have the ability to adapt / respond accordingly
What You'll Get
IND123
