Unified Comms Administrator

Job DescriptionWhy Choose Royce GeoWe're not your typical government contracting company, nor do we want to be. At Royce Geo, we live for building durable and long-lasting relationships with our clients, providing exceptional service with a CAN'T QUIT / WON'T QUIT attitude. We are creating a culture of winning, optimism, FUN, and caring for the person next to you. If you want to work in a real team environment and share the wealth and satisfaction of providing real value to your customer, then this company may be just for you.Royce Geo prides ourselves in our values-first approach. Our values of Accountability, Attitude, Communication, Innovation, and Leadership are integrated into how we approach problems, guide our interactions with others, and create the framework for our culture. We recognize and reward our team members that champion these attributes.We offer a competitive benefit package that is designed to attract and retain exceptional talent. We take care of our team members from multiple facets including health, financial, and well-being programs : Robust health plan including medical, dental, and visionHealth Savings Account with company contributionAnnual Paid Time Off and Paid HolidaysPaid Parental Leave401k with generous company matchTraining and Development OpportunitiesAward ProgramsVariety of Company Sponsored EventsBe a part of a new corporate program for Royce Geo! We are looking for a results-driven Unified Comms Administrator who will be challenged with complex support problems where you will coordinate with other NOC and Operational staff and asked to implement platform upgrades. You are expected as one of senior UC members coordinate ticket resolutions. You will be asked to provide technical resolution reports for critical outages in the UC environment. This position will be in Reston, VA!Responsibilities : Perform System upgrades and IAVA patches to Cisco Unified Call ManagerPerforms inventory asset management and accountability functions.Perform IOS UpgradesDraft Standard Operating Procedures (SOP) for UC operations.Troubleshoot systems failures and accessibility problems.Monitor system performance and track usage.Demonstrates innovative engineering acumen for improvements to site, location, or enterprise performance.Makes recommendations that enhance efficiencies for UC monitoring, management, and overall operations.Uses experience and knowledge articles to understand / implement potential workarounds.Updates knowledge articles and handles "how to" questions.Support UC KM management by entering solutions into the Solutions database.Participates in engineering designs / decisions supporting technical refresh of components directly impacting mission success.Will lead UC implementation, installation, and technical refresh projects within a site or locale.Works independently with general limited supervision. In remote locations must function as independent engineering, maintenance, and network problem solving with minimal or intermittent input from other Tiers / locations.Problems faced are difficult but typically complex. May require detailed information gathering, analysis, and investigation to understand problems. Regularly employs creativity and ingenuity for new technical solutions applicable across the enterprise, drawing heavily on prior experience.May influence other technical staff through explanation of facts, policies, and practices.Preform UC ticket resolution.Responsibilities for UC ticket closure across UC OPS staff to include : Completes initial categorization of Service Requests (type, sub-type, location device, priority, etc.)Uses administrative access to network components to research errors, incidents, problems and to perform incident analysis and identify potential problems.Routing Service Requests to the appropriate o rg anization required for incident resolution.Performs root cause analyses.Depending on Root Cause escalates to Engineering for potential design issues.Completes problem resolutions associated with incident ticket(s)May configure, deploy, manage, and maintain UC monitoring systems used by the technicians to ensure availability and overall performance of system and services.

• Required Qualifications :
• Active TS / SCI Clearance with ability to obtain a CI Poly5 years of relevant experience with a bachelor s degree. (Years of experience can be used in lieu of a degree, while advanced degrees may reduce the required years of experience)IAT IIEEO StatementRoyce Geo. is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran and will not be discriminated against on the basis of disability. Anyone requiring reasonable accommodations should emailrecruiting@roycegeo.comor call 703-544-7930 with requested details. A member of the HR team will respond to your request within 2 business days.Know Your Rights : Workplace Discrimination is Illegal (eeoc.gov)Please review our current job openings and apply for the positions you believe may be a fit. If you are not an immediate fit, we will also keep your resume in our database for future opportunities.