What are the responsibilities and job description for the Security Dispatcher position at Royce -U.S. Protection Service?
Job Overview
We are seeking dedicated and detail-oriented Dispatchers to join our team. The ideal candidate will be responsible for coordinating and managing the flow of information between various departments and personnel. This role is crucial in ensuring efficient operations, effective communication, and prompt response to incidents. The Dispatcher will utilize surveillance techniques and technology to monitor activities and support law enforcement efforts as needed.
Duties
- Monitor and respond to incoming calls for service, ensuring accurate information is relayed to the appropriate personnel.
- Utilize CCTV systems to observe and report any suspicious activities or incidents.
- Maintain clear communication with law enforcement agencies, emergency services, and internal teams.
- Prepare detailed reports on incidents, including observations from surveillance and dispatch activities.
- Manage conflict situations effectively, employing conflict management skills to de-escalate potential issues.
- Ensure compliance with Security Officers, working closely with command staff.
- Coordinate with commanders and assist with scheduling.
- Provide training on dispatching procedures and surveillance techniques as needed.
Experience
- Previous experience in dispatching or a related field is preferred.
- Certification in surveillance or loss prevention is a plus.
- Strong conflict management skills with the ability to handle high-pressure situations calmly.
- Proficiency in report writing and documentation practices.
- Excellent communication skills, both verbal and written, with the ability to convey information clearly and effectively.
- Familiarity with law enforcement procedures and protocols is advantageous.
- excellent computer skills are mandatory. This position requires the ability to multi- task.
Join our team as a Dispatcher where your skills will contribute significantly to maintaining safety and efficiency within our operations.
Job Types: Full-time, Part-time
Pay: From $15.00 per hour
Benefits:
- Health insurance
- Life insurance
Physical Setting:
- Office
Schedule:
- 12 hour shift
- 8 hour shift
- Day shift
- Evening shift
- Night shift
- Overnight shift
- Weekends as needed
Work Location: In person
Salary : $15
