What are the responsibilities and job description for the Client Relations Trainee position at RPA Business Firm?
At our company, we primarily focus on our ability to identify consumer needs and adapt service strategies to assist them. Our clients are continuously improving technology services in their products, and it is up to us to work together to provide the best communication solutions. We have found that the best way to gauge a customer's developing needs is through personal introductions with customers. Our Client Relations Trainees lead our client’s customer service and sales efforts, collaborating with team members from other departments to provide the best opportunities for our clients' success with their accounts.
We provide our Client Relations Trainees with the necessary skills to perform customer service, assisting customers with their sales processes and thoroughly managing customers accounts. By having a deep understanding of our client services, products, devices, protocols, and any upgrades, our Client Relations Trainees can implement a customer-focused strategy to generate sales and increase company revenue seamlessly. If you are looking to work with people, hone in on your customer service skills, account management, develop your business and sales knowledge, and collaborate with teams, our Account Associate position may be for you!
Client Relations Trainee Responsibilities:
- Deliver outstanding customer service by leveraging knowledge of client devices and technological skills acquired through training.
- Generate awareness and drive sales through effective communication with our clients consumer base, introducing and promoting client products and services.
- Center around customer needs by listening to their current situation, discussing potential service options, and matching them with a proper client solution in order to complete the full sales cycle
- Develop a deep understanding of customers to tailor sales strategies to their preferences and needs.
- Become well-versed in client protocol, requirements, and engagement parameters through training in customer service, sales, awareness, and product knowledge
- Collaborate with members of management and other Client Relations Trainees on achieving client sales objections and improving customer retention
Qualifications of an Client Relations Trainee:
- High School Diploma or equivalent certification is preferred
- Previous experience in customer service, marketing, retail, sales, or business related roles
- Excellent communication skills to assist in sales interactions with potential customers and manage accounts effectively
- Fluent proficiency in both English and a different language is a plus to enhance customer service and provide effective communication to a diverse set of customers
- Desire to truly assist customers with improving their current service experience by providing relevant information on client devices
- Reliability in time management to ensure proper completion of individual and collaborative tasks
- Ability to absorb and implement training on client services, account management, service devices, sales and promotions
Job Type: Full-time
Pay: $3,900.00 - $5,200.00 per month
Shift:
- 8 hour shift
- Day shift
Work Location: In person
Salary : $3,900 - $5,200