Medical Assistant/Front Office Associate - ENT

Roswell Park Care Network is looking to hire a Medical Assistant/Front Desk Associate for our beautiful Southtowns ENT practice!

As a leading provider of oncology and specialty care in community practices, Roswell Park Care Network is committed to delivering exceptional patient care and pioneering innovative treatment solutions.

We offer an excellent benefit package:

• Medical Insurance via Blue Cross Blue Shield
• Health Reimbursement Account, employer funded
• Dental and Vision Insurance
• 401(k) with company match
• Company paid life insurance
• Generous Time Off
• 11 Paid Holidays
• Schedule is Monday through Friday

As the Medical Assistant/Front Desk Associate, you will play a vital role in supporting our providers by handling both clinical and administrative tasks for the practice.

Responsibilities:

• Welcomes visitors in a professional and friendly manner, determines nature of business, and announces visitors to appropriate personnel
• Coordinates and prepares patient’s appointments and itinerary
• Collect and scan insurance and other required documents
• Confirm patient insurance eligibility and verification
• New patient intake including data entry into EMR
• Invites every patient to join the patient portal and includes proper paperwork and education to the patient
• Answers telephones, routes callers, takes messages and provides routine information to callers
• Acts as a liaison between patient and physician and other incoming Institute and community calls
• Provides assistance to patients and family members; refers questions to the appropriate personnel
• Retrieves patient records, test results and/or charts from outside sources
• Coordinate’s referrals, as directed, to providers outside of the practice
• Assists nurses, physicians, and other clinical and/or medical personnel with clerical support
• Accurately and efficiently respond to tasks received from providers and staff
• Open and close the patient waiting room
• Completes chart prep 24-48 hours prior to patient appointment to ensure chart is complete with notes, pathology report, test results, medications, allergies, etc.
• Timely and accurate documentation in the Electronic Medical Record (EMR)
• Document in the EMR using only your assigned login
• Escorts patients to exam room, obtain vitals, updates patient history, reconciles medications, allergies, and any required quality data
• Provides patient with orders, education and medication instructions as directed by Provider
• Cleans and prepares exam rooms for each patient

Education / Experience:

• High School diploma or G.E.D. and the equivalent of one (1) year of full-time clinical medical assistant and phlebotomy experience
• 1 year experience in medical office setting
• 1 year experience with EMR, patient calls, and registration preferred.
• Must be flexible to work split time with front desk reception and room patients.

Certifications / Licenses:

• Preferred Certified Medical Assistant