What are the responsibilities and job description for the Service Technician NOVA position at RPG Squarefoot Solutions?
Service Technician
Service Technician – VA
Job Description & Responsibilities
Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.
This position will support our clients in Virginia/DC area. The Technician analyzes malfunctions in wide-format and MFP devices. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer's manuals. Tightens or replaces loose connections and fittings and performs related repairs. Adjusts equipment to manufacturer's specifications using hand tools and measuring instruments. Understands and troubleshoots network issues and print related IT issues. Test operates equipment to ensure that defects have been corrected.
Examples of Duties
Employment Standards
Two years of experience in the servicing of printing devices, or,
A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Additional Requirements: Possession of a valid MD/VA Class C Driver’s License.
Knowledge of simple mechanical parts and operation of common business and graphic printing equipment.
Job Type: Full-time based in Arlington, VA
Service Technician – VA
Job Description & Responsibilities
Job Objective: To analyze, evaluate, and repair printing and scanning equipment and operating systems as specified and trained by authorized manufacturers or trained RPG personnel.
This position will support our clients in Virginia/DC area. The Technician analyzes malfunctions in wide-format and MFP devices. Replaces or repairs defective components, utilizing knowledge of equipment operation and repair: Examines and tests equipment to determine nature and probable cause of malfunction. Removes and replaces defective electronic, electrical, mechanical components, such as circuit boards, wiring, switches, fusers, motors, rollers, gears, and belts/assemblies using hand tools and following drawings and manufacturer's manuals. Tightens or replaces loose connections and fittings and performs related repairs. Adjusts equipment to manufacturer's specifications using hand tools and measuring instruments. Understands and troubleshoots network issues and print related IT issues. Test operates equipment to ensure that defects have been corrected.
Examples of Duties
- Perform warranty, repair, preventive maintenance, and site survey service calls on all equipment as needed
- Support and assist other technicians in diagnosing and troubleshooting problems
- Support and assist sales representatives with technical advice
- Deliver, install, move, and configure equipment
- Assist customers with telephone support
- As directed, pre-call customers with service issues to perform telephone diagnostics, and provide an ETA
- Maintains vehicle service parts inventory in an organized fashion.
- Perform parts inventory audits as directed
- When assigned a company vehicle, monitor vehicle service needs to assure optimum performance of the vehicle
- Process and update dispatched calls/elevate to customer service if necessary
- Return all repairable or returnable parts to the shop on a timely basis
- Place RPG equipment labels on all machines potentially serviced by RPG
- Identify opportunities for equipment supplies, service, and sales leads
- Remain current with all manufacturer's technical information, and bulletins
- Performs standard proven process for service related customer support
- Complete manufacture certification training
- Develop skills for IT related support
Employment Standards
Two years of experience in the servicing of printing devices, or,
A combination of training, education, and experience that is equivalent to the employment standard listed above and that provides the required knowledge and abilities.
Additional Requirements: Possession of a valid MD/VA Class C Driver’s License.
Knowledge of simple mechanical parts and operation of common business and graphic printing equipment.
Job Type: Full-time based in Arlington, VA
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