What are the responsibilities and job description for the Technical Sales Support Specialist position at RPI Industries Inc.?
- SALES - TECHNICAL SUPPORT SPECIALIST
NOTE: THIS IS NOT AN IT, SOFTWARE, CALL CENTER, OR CUSTOMER SERVICE POSITION.
We are seeking a dynamic and experienced Technical Sales Support Specialist with a focus on technology to join our team. This person will be responsible for learning and supporting the entire product line, showcasing versatility in technical sales support.
Position overview:
We are looking for an aggressive individual with a minimum of 5 years of experience in the food service or supermarket manufacturing industry. The ideal candidate will have a strong background in technical sales support, with the ability to understand and support our product range. limited travel will be required for this position.
Responsibilities:
- Technical Expertise: Provide comprehensive technical support.
- Product Knowledge: Develop a thorough understanding of all products within our portfolio. Effectively communicate the features and benefits of each product.
- Collaboration: Work closely with the sales team to understand customer needs and provide technical solutions. Collaborate with cross-functional teams to ensure customer requirements are met across the entire product line.
- Training and Education: Conduct training sessions for internal teams and external partners to enhance product knowledge and technical skills across all product categories.
- Customer Support: Address technical queries and issues related to any product promptly. Provide timely and effective solutions to maintain customer satisfaction.
- Relationship Building: Cultivate and maintain strong relationships with manufacturers' representatives, consultants, dealers, chain accounts, and end users, emphasizing the full range of products offered.
- Market Research: Stay informed about market trends, competitor products, and emerging technologies related to the entire product line. Provide feedback to the product development team to contribute to overall product improvements.
Qualifications:
- Proven experience in technical sales support with a focus on technology.
- Versatility to understand and support a diverse product line.
- Strong communication and interpersonal skills.
- Ability to work collaboratively in a fast-paced environment.
- Experience working with manufacturers representatives, product consultants, dealers, chain accounts, and end users is an added advantage.
Job Type: Full-time
Pay: $60,000.00 per year
Benefits:
- 401(k) 3% Match
- Dental insurance
- Flexible spending account
- Health insurance
- Health savings account
- Life insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Day shift
- Monday to Friday
- No nights
- No weekends
Application Question(s):
- Will you require sponsorship in order to legally work for an employer in the U.S.?
Education:
- Associate (Required)
Experience:
- Technical Support: 5 years (Required)
Ability to Commute:
- Medford, NJ 08055 (Required)
Work Location: In person
Salary : $60,000