General Manager Operations

At RPM AV Services, Inc., we specialize in delivering cutting-edge audiovisual solutions that elevate businesses and enhance user experience. We are seeking a self-motivated General Manager to support the Florida region based out of our Tampa office.

This role is responsible for overseeing operations within a designated region, ensuring customer satisfaction, and fostering strong client relationships. The position involves developing and executing growth strategies, managing crews—including hiring, scheduling, and performance oversight—and coordinating with project managers and other leadership. The role also requires enforcing company processes and quality standards, optimizing internal operations for efficiency and profitability, and managing facilities, tools, and vehicles. Additionally, the individual will play a key role in training and development initiatives while upholding the organization’s core values and contributing to leadership goals and KPIs.

Join RPM AVS and be part of a team that is shaping the future of audiovisual solutions.

Key Responsibilities

• Meet with customers regularly, ensure customer satisfaction and build rapport with local client contacts fostering a true partnership
• Create, implement, and execute strategies for growth
• Responsible for the management of crews including hiring, firing, scheduling, and day-to-day direction
• Oversee the local region’s working schedule and coordinate with PM’s and other GM’s weekly
• Ensure RPM processes and standards are always adhered to and see that required tasks are completed on time (such as Daily Reports, QC Reports, Photos, etc.)
• Provide oversight and quality control
• Works as part of RPM’s leadership team to set and establish goals and KPI’s
• Improve local internal process for profitability, efficiency, and productivity
• Oversee and manage facilities, storage, tools, and vehicles, etc.
• Drive training goals for all local employees
• Uphold and maintain RPM’s core values

Required Qualifications:

• 10 years of commercial A/V experience
• Experience managing field resources
• Competency and experience interpreting A/V Drawing sets and bid documents
• Broad understanding of typical A/V components and how they are installed
• Proficient in computer applications and programs associated with the position (i.e., Microsoft Office suite)
• Excellent time management skills
• Friendly, flexible, and approachable communicator

Desired Qualifications:

• AVIXA CTS & CTS-I, CTS-D
• Certifications in Creston, Extron, QSC, AMX, Biamp, Chief, etc.
• OSHA 30 certification

Background Check & Screening

Per RPM AVS’ background check policy, all final candidates will be required to consent to a criminal background investigation. Final candidates may be asked to disclose criminal record history during the initial screening process and prior to a conditional offer of employment. Applicants with screening results which confirm a disqualifying criminal history will be immediately disqualified from employment eligibility.

Why RPM AV Services?

• 30 years as a Family-run business
• Growth means opportunity! RPM has been experiencing 30% year-over-year growth
• Core Values focus on business management, keeps employees aligned, focused and happy
• Top industry compensation and benefits
• Aggressive paid training initiatives

At RPM AVS, we pride ourselves on being industry leaders, offering turnkey solutions, certified expertise, and award-winning service. Join us and take your career to the next level!