Account Manager

RPS Benefits By Design, Inc. is seeking an Account Manager to maintain strong client relationships. This role serves as the primary day-to-day contact for all service needs, both internally and externally. As a team member, you will drive positive change, deliver exceptional customer experiences, and make a meaningful impact.

We are looking for an Account Manager to join our Employee Benefits team in Albuquerque, NM. The ideal candidate is an enthusiastic team player with strong problem-solving skills, attention to detail, and the ability to prioritize work in a fast-paced environment. They should thrive on meeting deadlines, collaborating effectively, and continuously learning. This is a remote role, but candidates must be available in the Albuquerque, NM area for client-facing meetings.

Responsibilities

·        Responsible for managing a book of business as part of the Client Services Team

·        Provide accurate and timely responses to client issues

·        Conduct open enrollment meetings for clients to educate employees on benefits plans

·        Supports implementation or transition of new or existing lines of coverage by assisting in setting up accounts, collecting needed documentation, and reviewing plan details with the client and appropriate carrier

·        Gathers information from clients to use in underwriting or plan renewal information

·        Analyzes quotes from carriers to determine appropriate recommendations for clients

·        Negotiations coverage and services that match client needs

·        Analyzes options that best suit the client's needs 

·        Advises clients of their benefit plan options and rates to collaboratively develop client strategy for coverage

·        Administers employee communication of any updates or changes to their benefit offerings for open enrollment

·        Educate employees through possible open enrollment meetings

·        Educate employers how to offer benefits to new hired employees, how to process a qualifying life event, and administer cobra administration

·        Resolves issue with carriers regarding claims of clients’ employees, billing, and eligibility

·        Informs and educates clients on updated compliance or legislative processes

·        Monitor and update data in enrollment platform

·        Update and maintain information in Agency Bloc pertaining to specific accounts

·        Assesses and interprets claims experience for the client

·        Responsible for making all benefit recommendations

·        Responsible for selling additional lines and growing their book of business at the target provided by the company

Qualifications

·        High school diploma required; bachelor’s degree preferred and/or years of experience equivalent

·        Minimum 2-4 years of client service experience

·        Health & Life license preferred or willing to obtain post hire

·        Good knowledge of employee benefits plans

·        Strong written and verbal communication skills

·        Excellent Customer Service and Organizational skills

·        High level of computer literacy in Microsoft Office Suite (Word, PowerPoint, and Excel)

·        Must be able to work in a fast-paced environment

·        Self-starter, driven, high sense of urgency

·        Work with little or no supervision

·        Be self-motivated and goal oriented

·   Energetic, flexible, collaborative, and proactive; an individual who can professionally and positively impact both internal, as well as external clients and customers