What are the responsibilities and job description for the Customer Service Specialist position at RPS Imaging?
RPS Imaging Job Title: Service Dispatch and equipment part processing (Service Pro Software)
Department: Operations
Location: Michigan City, IN
RPS Imaging is seeking an addition to our operations staff, based in our Michigan City, IN office.
We represent a wide variety of imaging products and accessories, as well as providing best-in-class service to hospitals, imaging centers, and more throughout the Great Lakes Region (IL, IN, MI, MN, WI). This position will see you working in our office daily (Mon-Fri) to assist in dispatching our service engineers as well as providing operations support.
This position requires a strong candidate that is not afraid of “NO”, has networking skills, is highly creative, while also being extremely persistent and consistent in their efforts.
ESSENTIAL DUTIES AND RESPONSIBILITIES include the following. Other duties may be assigned:
** Working in SERVICE PRO Software System to arrange service calls and parts***
- Answering incoming calls and assisting with proper routing
- Assisting with dispatch of service engineers
- Assist with daily engineer schedule maintenance
- Providing administrative support, quotes, & customer education
- Assist existing & new customers with orders and any problem solving
- Ensure compliance with company policies, procedures and work processes
- Maintain a positive attitude and exhibit patience with customer concerns or requests
QUALIFICATIONS: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
- Exceptional ability to interact with customers at many levels
- Strong written and oral communication skills
- Innovation and problem-solving skills that include the ability to develop and propose equipment-based solutions for clients.
- Must be a results oriented, team player, and people person
- Must be self-driven to optimize performance without the need for extensive supervision
- In compliance with federal law, all persons hired will be required to verify identity and eligibility to work in the United States and to complete the required employment eligibility verification document form upon hire
- Ability to overcome consistent obstacles and customer objections
- Attendance and punctuality is essential
EDUCATION & EXPERIENCE:
- Previous Medical Imaging experience is a plus
- Strong market knowledge and a “winning” competitive attitude
COMPUTER & ANALYTIC SKILLS:
- Must be competent with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome
Medical Insurance.
401k plan with a matching benefit program.
Vacation and Holiday pay.
Pay is commensurate with experience
