What are the responsibilities and job description for the CRM Data Steward position at RR Donnelley?
Job Responsibilities: The CRM Data Steward is responsible for maintaining the accuracy and integrity of customer data in the organization's central repository, InterAction. Key job responsibilities include:
Shift: Monday - Friday, 9am - 5pm
Data Maintenance/Cleansing:
- Monitoring, researching, and merging duplicate people and company records, as well as duplicate phones/faxes/addresses on those records
- Associating people records with company records
- Researching competitor/client status of new company records
- Processing approximately 100-500 bounce back emails on a daily basis—marking and quarantining contacts with problematic email addresses
- Standardizing job titles, address data, and ensuring that critical data fields are populated
- Performing weekly archiving tasks for CRM folders, searches, registration pages, etc.
- Importing web-site sign ups to InterAction and adding them to appropriate categories.
- Supporting data maintenance as it applies to alumni records
- Working with Marketing Information Systems Coordinator to provide feedback on CRM data trends, issues, and possible solutions
- Researching/processing data change management tickets (generated when an InterAction user changes data on a contact record), and following up with the user as necessary
Mass Mailing Distribution/Maintenance:
- Providing primary support for the Client's mass-emailing software, including but not limited to filtering mailing lists for eligible contacts; final preparation, testing and troubleshooting of email messages to ensure design integrity and deliverability
- Reporting on deliverability issues to primary Business Development staff (spam/firewall/content issues, etc.)
- Monitoring mass email server for requests/inquiries from contacts and forwarding to appropriate Business Development employee
- Managing distribution of large volume mailings, which vary by category, time of year and the Client's event schedule
- Providing backup support for the development, configuration and troubleshooting of online registration pages for Business Development events or other purposes
- Providing primary support for the export of InterAction data for hard copy mass mailing campaigns, including but not limited to filtering mailing lists for eligible contacts.
Required Skills
Skills:
- Strong organizational skills
- Attention to detail
- Very good knowledge of MS Office Suite
Required Experience
Experience:
- 2-4 years experience in similar service, ideally within a law firm
- High School Diploma or demonstrated ability to meet the job requirements
- Updating and maintaining client's InterAction data on an ongoing basis
- Maintaining existing contacts and integrating new contacts into the system
At RRD, our people make a difference every day – in production, working with customers, or behind the scenes in a support role. They know how to manage the job and exceed expectations. Founded in 1846, RRD is a global company that employs over 25,000 people in 40 countries across the globe. For a challenging and rewarding career opportunity with an innovative industry leader, consider starting or continuing your career with RRD!
The national pay range for this role is $32,100 to $56,300 annually. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.
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Salary : $32,100 - $56,300
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