Customer Service Account Specialist

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

Coordinate and manage customer on-boarding and campaigns for variable print, pre-media or sales throughout the lifecycle (initial meeting through final disposition of a customer’s project).

Responsibilities 

• Gather required data from customers and evaluate objectives and goals to create the project plan and develop the statement of work. 
• Analyze and review the customer requirements and make determination on the scope of the overall project. 
• Pull together the appropriate resources/departments required to successfully implement a customer campaign. 
• Estimate time frames, and resources (programming, composition, photo, creative, prepress, etc) required to successfully complete a project.
• Design & implement workflows after evaluating complexity, deliverables, and costs/job profitability.  Maintain the master schedule for all project activities and conduct periodic status checks to assess progress against the schedule.  
• Communicate customer project status to appropriate stakeholders and disseminate information on problems or potential delays. 
• Manage customer expectations and ensure the completed work meets customer SLA’s and comply with the company standards.

Qualifications

• 5 years of relevant administrative/operational support in manufacturing operations or office environment directly related to the duties of the job
• Experience in customer service or client-facing role is strongly preferred. 
• ERP experience (SAP or JDE ) is strongly preferred. 
• Must have experience with MS Office (Excel & Word), spreadsheets.
• Google Suite experience is a huge plus.
• Able to consistently apply applicable policies, procedures, regulations, and program objectives when carrying out the duties of the job.
• Must have excellent oral and written communication skills.
• Must have strong organizational skills with the ability to manage deadlines and prioritize workload and make adjustments to meet business needs.
• Must be able to work weekends and holidays if needed. 

Additional Information

The national pay range for this role is $44,400 to $78,800 / year. The pay range may be slightly lower or higher based on the geographic location of the hired employee. The actual pay offered may vary based upon, but not limited to: education, skills, experience, proficiency, performance, shift and location. In addition to base salary, depending on the role, the total compensation package may also include participation in a bonus, commission or incentive program. RRD offers benefits including medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with match, life insurance and other voluntary supplemental insurance coverages, plus tuition assistance, maternity leave, adoption assistance, and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans