Reprographics Associate

Company Description

RRD is a leading global provider of marketing, packaging, print, and supply chain solutions that elevate engagement across the complete customer journey. The company offers the industry’s most trusted portfolio of creative execution and world-wide business process consulting, with services designed to lower environmental impact. With 22,000 clients, including 93% of the Fortune 100, and 32,000 employees across 28 countries, RRD brings the expertise, execution, and scale designed to transform customer touchpoints into meaningful moments of impact.

Job Description

The core role of the Reprographics Associate is to support various services of the account which may include but are not limited to reprographics, binding services, mail services, conference room, and facilities services.

Responsibilities:

• Accurately log all job requests and communicate, in a timely manner, with clients
• Create, modify, assemble, and bind documents, and prepare reports
• Perform general clerical duties in connection with the Reprographics Department's needs
• Quality check all work products to ensure accuracy and completion of all client specifications
• Arrange for delivery of printed materials, per client instructions, using overnight and local courier services
• Perform key ops procedures on office reprographics equipment
• Troubleshoot problems with reprographics equipment and place service calls as needed
• Ensure the confidential integrity of the workspace and projects in progress
• Work on special projects as designated by the client and/or RRD management
• Maintain inventory of office supplies needed for Reprographics work, i.e. paper, toner, etc.
• Communicate consistently with management on projects or equipment-related matters
• Provide vendor escorts, as needed
• Coordinates messenger services/deliveries
• Perform other duties as needed, at the site

Qualifications

• High School Diploma or GED preferred
• 2 or more years experience in a customer service function in a relatable industry
• Intermediate to Advanced skills in Microsoft Word, Excel, and PowerPoint
• Ability to quickly learn proprietary systems
• Strong computer literacy and ability to work in a team environment
• Excellent written and verbal communication
• "Can do" attitude to provide premier service to clients
• Desire to train across multiple job functions
• Ability to handle highly confidential information

Additional Information

RRD's current salary range for this role is $39,400 to $54,400 / year. The salary range may be adjusted based on the applicable geographic location of the hired employee, and the range may change in the future. At RRD, it is not typical for an individual to be hired at or near the top of the range for their role and compensation decisions may vary based upon, but not limited to education, skills, experience, proficiency, performance, shift and location. Depending on the role, in addition to base salary, the total compensation package may also include participation in a bonus, commission or incentive program. RRD’s benefit offerings include medical, dental, and vision coverage, paid time off, disability insurance, 401(k) with company match, life insurance and other voluntary supplemental insurance coverages, plus parental leave, adoption assistance, tuition assistance and employer/partner discounts.

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RRD is an Equal Opportunity Employer, including disability/veterans