What are the responsibilities and job description for the Jr. Account Manager/Customer Service Representative position at RRC?
We're in need of a Jr. Account Manager/Customer Service Representative! You'll work directly with customers to help manage/service their policies while learning how to manage a commercial lines book of business.
The Jr. Account Manager/Customer Service Representative Will:
- Handle the processing of new policies and renewals for customers.
- Offer quotes and facilitate the sale of new personal lines insurance policies.
- Assist with the preparation and issuance of personal insurance policies, including endorsements, evidence of insurance, and other related documents.
- Proactively identify and evaluate customer needs, delivering tailored and effective solutions.
- Accurately process payments and submit insurance premiums in a timely manner.
- Provide friendly and efficient support to customers through phone, email, and various communication channels.
The Jr. Account Manager/Customer Service Representative Background:
- Previous experience as a Customer Service Representative.
- Previous independent insurance experience required
- Experience working in commercial lines
- Experience using ams360, EPIC or similar AMS
RRC is an equal opportunity employer. All aspects of employment including the decision to hire, promote, discipline, or discharge, will be based on merit, competence, performance, and business needs. We do not discriminate on the basis of race, color, religion, marital status, age, national origin, ancestry, physical or mental disability, medical condition, pregnancy, genetic information, gender, sexual orientation, gender identity or expression, veteran status, or any other status protected under federal, state, or local law.