Leasing Consultant - Part Time - Hampton Place

OneSite/RealPage Experience required.

JOB DESCRIPTION: The Leasing Consultant assists residents in choosing the optimal apartment home for their unique needs within the available properties. The Leasing Consultant works with the ongoing goal of 100% occupancy. This position is responsible for creating and maintaining excelling public relations for the property.

DUTIES AND RESPONSIBILITIES:

• Leasing/public relations responsibilities: answering phone promptly, greets clients and visitors pleasantly, professionally and promptly.
• Establishes a rapport quickly, assess client’s needs, conducts tours and attempts to close the sale.
• Completes guest cards and inputs applications into Entrata, follow up on screening process, sends out thank you follow up cards, checks condition of rented apartments, prepare leases and other documents.
• Opens and closes models & mini models daily. Ensures tour path is perfect.
• Maintains accurate traffic, leasing, vacancy reports
• Maintains thorough knowledge of the sub market, all comps, rental rates, specials, etc.
• Assists Property Manager and Assistant PM with resident retention and renewal efforts
• Assists Property Manager and Assistant PM with development of marketing plan
• Performs off site marketing as needed

REGULAR CONTACT REQUIRED BY JOB:

• Property/Area/Regional Manager(s)
• Maintenance team members
• Residents
• Vendors
• Accounting Department

REQUIREMENTS:

• This position requires some “on call” responsibilities as reasonably necessary to lease and deal with maintenance emergencies.
• Proficient computer skills (Microsoft Office, Entrata and other software)
• Must pass and maintain Fair Housing requirements as set forth by management company

QUALIFICATIONS:

• Position requires a minimum of 1-2 years on-site as a Leasing Consultant and/or equivalent experience in customer service
• Demonstrate ability to apply principles of logical thinking to define problems, collect pertinent data, establish facts, draw valid conclusions and initiate appropriate course of action.
• Effectively convey ideas, images and goals to a diverse group of personalities.
• Must possess a positive attitude and the ability to smile under all circumstances.
• Achieve Fair Housing certification prior to interaction with prospects or residents.
• Competence in personal computer skills, keyboard, internet search, math, Microsoft Office Suite including Word, Excel, and Outlook as well as community software applications.
• Experience with property software is preferred.
• Knowledge of OSHA laws and regulations.
• Participate in training in order to comply with new or existing laws.
• Be able to work evenings and weekends.
• Present self in a neat, clean and professional manner at all times throughout the workday and/or whenever present at the community.
• Comply with expectations as demonstrated in the Employee Handbook.

COMPETENCIES:

• Analytical--Synthesizes complex or diverse information; Collects and researches data; Uses intuition and experience to complement data; Designs work flows and procedures.
• Problem Solving--Identifies and resolves problems in a timely manner; Gathers and analyzes information skillfully; Develops alternative solutions; Works well in group problem solving situations; Uses reason even when dealing with emotional topics.
• Technical Skills--Assesses own strengths and weaknesses; Pursues training and development opportunities; Strives to continuously build knowledge and skills; Shares expertise with others.
• Customer Service--Manages difficult or emotional customer situations; Responds promptly to customer needs; Solicits customer feedback to improve service; Responds to requests for service and assistance; Meets commitments.

• Interpersonal Skills--Focuses on solving conflict, not blaming; Maintains confidentiality; Listens to others without interrupting; Keeps emotions under control; Remains open to others' ideas and tries new things.
• Oral Communication--Speaks clearly and persuasively in positive or negative situations; Listens and gets clarification; Responds well to questions; Demonstrates group presentation skills; Participates in meetings.
• Written Communication--Writes clearly and informatively; Edits work for spelling and grammar; Varies writing style to meet needs; Presents numerical data effectively; Able to read and interpret written information.
• Teamwork--Balances team and individual responsibilities; Exhibits objectivity and openness to others' views; Gives and welcomes feedback; Contributes to building a positive team spirit; Puts success of team above own interests; Able to build morale and group commitments to goals and objectives; Supports everyone's efforts to succeed.
• Diversity--Demonstrates knowledge of EEO policy; Shows respect and sensitivity for cultural differences; Educates others on the value of diversity; Promotes a harassment-free environment; Builds a diverse workforce.
• Ethics--Treats people with respect; Keeps commitments; Inspires the trust of others; Works with integrity and ethically; Upholds organizational values.
• Organizational Support--Follows policies and procedures; Completes administrative tasks correctly and on time; Supports organization's goals and values; Benefits organization through outside activities; Supports affirmative action and respects diversity.
• Motivation--Sets and achieves challenging goals; Demonstrates persistence and overcomes obstacles; Measures self against standard of excellence; Takes calculated risks to accomplish goals.
• Professionalism--Approaches others in a tactful manner; Reacts well under pressure; Treats others with respect and consideration regardless of their status or position; Accepts responsibility for own actions; Follows through on commitments.
• Quality--Demonstrates accuracy and thoroughness; Looks for ways to improve and promote quality; Applies feedback to improve performance; Monitors own work to ensure quality.
• Quantity--Meets productivity standards; Completes work in timely manner; Strives to increase productivity; Works quickly.
• Safety and Security--Observes safety and security procedures; Determines appropriate action beyond guidelines; Reports potentially unsafe conditions; Uses equipment and materials properly.
• Adaptability--Adapts to changes in the work environment; Manages competing demands; Changes approach or method to best fit the situation; Able to deal with frequent change, delays, or unexpected events.
• Attendance/Punctuality--Is consistently at work and on time; Ensures work responsibilities are covered when absent; Arrives at meetings and appointments on time.

Dependability--Follows instructions, responds to management direction; Takes responsibility for own actions; Keeps commitments; Commits to long hours of work when necessary to reach goals; Completes tasks on time or notifies appropriate person with an alternate plan.

• Initiative--Volunteers readily; Undertakes self-development activities; Seeks increased responsibilities; Takes independent actions and calculated risks; Looks for and takes advantage of opportunities; Asks for and offers help when needed.

PHYSICAL DEMANDS AND WORK ENVIRONMENT:

• Occasionally/Frequently/Continually required to sit
• Occasionally/Frequently/Continually required to utilize hand and finger dexterity
• Occasionally/Frequently/Continually required to talk or hear
• Able to walk for extended periods of time, climb stairs and sit for extended periods of time.
• Able to lift and carry 10 lbs.
• Occasionally/Frequently/Continually utilize visual acuity to operate equipment, read technical information, and/or use a keyboard

Job Type: Part-time

Pay: $11.00 - $14.00 per hour

Schedule:

• Weekend availability

Ability to commute/relocate:

• Columbus, GA 31907: Reliably commute or planning to relocate before starting work (Required)

Experience:

• Customer service: 1 year (Required)

Work Location: One location