What are the responsibilities and job description for the Host / To Go Specialist position at RREMC Restaurants LLC?
Essential Duties and Responsibilities
The essential functions include, but are not limited to the following:
Front of the House
- Suggesting new menu items from our limited time offerings.
- Cleaning, completing side work, and organizing supplies as needed.
- Proactively assisting other team members without being asked.
- Providing total guest satisfaction.
- Greets and welcomes all customers immediately upon arrival and verifies the number in their party. Determines special needs, e.g., high-chairs, special menus.
- Seats customers at tables/booths appropriate for their needs and those of the restaurant and introduces feature of the day.
- Keeps hostess area stocked and clean, e.g., to-go items and bakery products.
- Handles incoming telephone calls immediately and takes to go orders as appropriate.
- Maintains proper supply of clean menus.
- Periodically supplies customers with initial beverage suggestions and provides beverage order and refills.
- Resolves complaints as he/she becomes aware of them, notifying the manager of any complaints received.
- Collects payment from customers immediately, in accordance with established cash handling procedures, inquiries about food/service satisfaction and handles customer complaints/suggestions appropriately.
- Busses and cleans guest tables in the dining room.
- Delivers trays of dirty dishware to dish-room and stocks service area with clean dishware.
Back of the House
- Package To-Go orders ensuring 100% accuracy with food, beverages, and accompaniments.
- Complete the sign off process on all To-Go receipts.
- Expedite Dine-In orders ensuring 100% accuracy and proper positioning of food on the service trays.
- Prepare drinks for the waitstaff to help improve Speed of Service and table turns.
- Cleaning, completing side work, and organizing supplies as needed.
- Performing other work-related duties as assigned
Minimum Qualifications (Knowledge, Skills, and Abilities)
- Superior Customer Service Skills
- Superior Communication Skills
- Must be able to read and write in the English command
- Must have good mathematical skills
- Must have the dexterity to manage a cash box
- Must be a multi-tasker to manage numerous of task simultaneous
- Must be organized and detailed
Skills
Preferred- Customer Service Skills
- Hospitality Skills
- Interpersonal Skills
- Detail Oriented
