What are the responsibilities and job description for the Delivery Planner position at RS Americas?
About RS Group
Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond.
About The Role
Role Purpose
This position reports to the Supply Chain Manager and is directly responsible for purchase order delivery management and providing exceptional service for sales through facilitating orders and resolving issues.
Responsibilities
Essential Skills & Experience
Essential:
RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.
Across the industrial design, manufacturing and maintenance worlds, we’re the digital destination for product and service solutions to help our customers with the maintenance, repair and operation of their businesses. We provide global access to an unrivalled range of over 750,000 stocked industrial products. Each day our team of experts deliver solutions to resolve our customer’s challenges across design, procurement, inventory and maintenance. We consistently strive to deliver the best possible service to all of our customers and challenge ourselves to provide a seamless procurement experience.
We are one team. We deliver brilliantly. We do the right thing. We make every day better. These are our values. They unite our c.9,000 global colleagues and differentiate us from our competition. They are a mix of how we work today and how we must step up for the future. Most importantly, it is one set of values shaped by our people, for our people.
Together, we can make great things happen. Aim for amazing and beyond.
About The Role
Role Purpose
This position reports to the Supply Chain Manager and is directly responsible for purchase order delivery management and providing exceptional service for sales through facilitating orders and resolving issues.
Responsibilities
- Responsible for delivery performance of supplier inventory for specific technology categories.
- Resolves purchase order issues and works cross-functionally to fix issues regarding shipping issues, delivery schedules, payment issues and more.
- Reviews MRP planning exception reports weekly and takes action to pull-in, push-out or cancel excessive scheduled receipts with supplier where appropriate.
- Works together with Sales and Suppliers to execute order expedites.
- Acknowledges purchase orders and updates delivery information in SAP system.
- Receives follow-up (expedite) requests from sales and other area to obtain status, shipping, and tracking information on PO.
- Researches product/supplier PO information and contacts suppliers to obtain status information to update delivery dates within SAP.
- Enters supplier tracking information on product and/or supplier PO.
- Creates, manage, and expedite customer drop-ship orders.
- Resolves AP discrepancies on sales invoices and/or PO’s.
- Works with receiving and other warehouse personnel to move products through receipt to shipment process.
- Monitor, expedite and update open PO reports and validate material is being processed to meet delivery commitments.
- Proactively communicates delivery issues in a manner to support and improve customer experience with Allied.
- Participates in company training programs when applicable.
- Performs other duties related to delivery management or non-inventory related tasks as assigned by Supply Chain Management.
Essential Skills & Experience
Essential:
- Sets objectives and goals through effective planning and accurately scopes out length and difficulty of tasks/projects.
- Can effectively communicate (verbal, written and listening).
- Must have strong teamwork, organizational, & analytical skills
- Exhibits strong customer service and is dedicated to meeting the expectations and requirements of internal and external customers.
- Knows how to set priorities and can quickly zero in on what is critical.
RS Americas is an equal opportunity employer and maintains policies and practices that are designed to prevent and prohibit unlawful discrimination against any qualified employee or applicant on the basis of race, color, religion, ancestry, national origin, sex, sexual orientation, gender identity, age, military/veteran status, disability, genetic information, citizenship status, or any other unlawful classification to the extent protected by law. This policy of non-discrimination applies to all employment practices, including hiring, compensation, benefits, promotion, training and termination. Employees who engage in unlawful discrimination will be subject to disciplinary action, up to and including termination.
