What are the responsibilities and job description for the Support Specialist-Front Desk Associate (Housing Support Services) - On-call position at RS EDEN?
SUMMARY
At RS EDEN, our mission is to create thriving, just communities where healing occurs, and new beginnings are possible. Our values are Compassion, Innovation, Community, Hope, Respect and Inclusion, Accountability and Integrity, and Safety.
The Support Specialist/Front Desk Associate is responsible for providing a safe and supportive environment within adult supportive housing. Our housing program serves individuals with lived experiences of homelessness. Responsibilities include monitoring and assisting with resident situations, greeting all visitors, supporting program staff.
Pay ranges from $20-$22 per hour
We offer a $2 shift differential for our OVERNIGHT shifts.
Shifts:
All shifts - 1st, 2nd, and 3rd
RESPONSIBILITIES
- Provide Person-Centered Customer Service and coordinated support to clients/residents, guests, staff and all other community stakeholders.
- Answer resident/client and guest questions in person and over the phone.
- Respond to clients who experience complex challenges impacting stability, health, safety.
- Coordinate and troubleshoot day to day logistics of facility.
- Assess and deescalate conflict with clients in a manner that ensures safety for the individual as well as the community.
- Devote the time and energy required to ensure that all clients are engaged and that all encounters with clients are positive, professional, and reinforcing of the key missions of the program as well as the agency.
- Maintain electronic health records in accordance with the expectations for timely and thorough documentation.
REQUIRED QUALIFICATIONS
- High school diploma/GED
PREFERRED QUALIFICATIONS
- Experience working with diverse backgrounds and the ability to adapt to a variety of situations as they arise
- Ability to work independently
- Ability to follow oral and written instructions
- Ability to multi-task and provide accurate information
- Ability to perform duties discretely and observe program confidentiality policies
- Must possess excellent interpersonal, organizational, written and oral communication skills
- Must be computer literate and familiar with Microsoft Office products
- Must be friendly, professional, compassionate, and have the desire to be helpful to residents living in a supportive housing program
Join a team whose innovative work addresses the complex and intersecting challenges of addiction, homelessness, disability, poverty, and criminal justice involvement. RS EDEN promotes recovery and resilience in our clients as they build new beginnings through these person-centered programs, including residential and outpatient substance abuse treatment for men, women, and women with children; reentry halfway houses and community supervision for men and women; and supportive housing and housing stability services programs. Our team provides creative solutions that support individual and community safety as well as holistic wellness and recovery.
RS EDEN requires all new hire candidates for this position to successfully undergo and pass a criminal history background check, and driver record screen (DMV check).
We offer competitive compensation and benefits package including:
Health, Dental, and Vision. Life, Short-Term, and Long-Term disability insurance.
Retirement plan with company contribution
Generous paid time off
12 annual holidays
Tuition Reimbursement
Paid Parental Leave
Note: This job description is not intended to be an inclusive list of responsibilities, but a guide to basic areas of job function and responsibility. Other tasks may be assigned from time-to-time by the supervisor and the position may become specialized in focus, all of which would also be considered a part of this job description. All job descriptions are subject to periodic review and any changes will be addressed with both the employee and supervisor.
AA/EEO
Salary : $20 - $22
