What are the responsibilities and job description for the Account Manager : Truckload position at RS Group?
RS Group / Staton Logistics is a leading provider of comprehensive logistics solutions dedicated to delivering top-notch services to our clients. As a Logistics Coordinator / Account Manager, you will play a crucial role in ensuring the seamless operation of our logistics services while fostering strong relationships with our clients.
Key Responsibilities :
Account Management :
Develop and maintain strong relationships with clients to understand their logistics needs and expectations.
Serve as the primary point of contact for assigned accounts, addressing inquiries and resolving issues promptly.
Monitor and manage client accounts to ensure high levels of satisfaction and retention.
Logistics Coordination :
Plan, coordinate, and oversee logistics operations in our Truckload team.
Ensure timely and accurate delivery of goods to clients, optimizing routes and transportation methods.
Collaborate with internal teams.
Problem Solving and Issue Resolution :
Proactively identify potential issues in the operations and implement effective solutions.
Handle any logistics-related problems that arise, ensuring minimal disruption to client services.
Communicate effectively with clients regarding any changes or delays in delivery schedules.
Data Management and Reporting :
Maintain accurate records of all logistics activities.
Generate regular reports on logistics performance and present findings to management and clients.
Utilize logistics software and systems to track and manage shipments, ensuring data integrity.
Continuous Improvement :
Stay up-to-date with best practices in logistics and supply chain management.
Identify opportunities for process improvements and implement changes to enhance service quality.
Participate in training and development programs to continuously improve skills and knowledge.
Qualifications :
Proven experience in logistics coordination and account management, preferably in a third-party logistics (3PL) environment.
Strong understanding of logistics operations, including transportation, warehousing, and distribution.
Excellent communication and interpersonal skills, with the ability to build and maintain client relationships.
Strong problem-solving skills and the ability to handle multiple tasks simultaneously.
Proficiency in logistics software and Microsoft Office Suite (Excel, Word, PowerPoint).
Detail-oriented with strong organizational skills and the ability to work under pressure.
What We Offer :
Competitive salary and benefits package.
Opportunities for professional growth and development.
A supportive and collaborative work environment.
The chance to be a part of a dynamic and growing company in the logistics industry.
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