What are the responsibilities and job description for the Netwitness Sr Advisor, Business Systems Analysis position at RSA Security?
- Salesforce CPQ Administrator
Job Description
Position Overview
We are seeking a dedicated and experienced Salesforce CPQ Administrator to join our dynamic team. The ideal candidate will be responsible for the management, configuration, and maintenance of our Salesforce CPQ platform. This role requires a deep understanding of Salesforce CPQ functionality, excellent problem-solving skills, and the ability to collaborate effectively with various departments to enhance our sales processes.
Key Responsibilities
• System Administration: Manage and maintain the Salesforce CPQ platform, ensuring system stability, data integrity, and optimal performance.
• Configuration and Customization: Configure and customize Salesforce CPQ to meet business requirements, including creating and modifying product rules, pricing rules, and approval processes.
• User Support and Training: Provide ongoing support and training to end-users, addressing system issues and ensuring users are proficient in using Salesforce CPQ effectively.
• Data Management: Oversee data migration, integration, and cleansing activities within Salesforce CPQ to ensure accurate and up-to-date information.
• Process Improvement: Identify opportunities for process improvements and implement best practices to streamline sales processes and enhance system efficiency.
• Reporting and Analytics: Develop and maintain custom reports and dashboards to provide insights into sales performance and support decision-making processes.
• Collaboration: Work closely with sales, finance, IT, and other departments to gather requirements, provide solutions, and ensure seamless integration with other business systems.
• Compliance and Security: Ensure the Salesforce CPQ platform complies with organizational policies, security standards, and industry regulations.
• Vendor Management: Collaborate with Salesforce support and other third-party vendors to resolve system issues and implement new features.
• Documentation: Create and maintain documentation for system configurations, processes, and user guides.
Required Qualifications
• Education: Bachelor’s degree in Computer Science, Information Technology, Business Administration, or a related field.
• Experience: Minimum of 3 years of experience as a Salesforce Administrator, with at least 1 year of experience specifically in Salesforce CPQ administration.
• Certifications: Salesforce Certified Administrator and Salesforce Certified CPQ Specialist are preferred.
• Technical Skills: Proficiency in Salesforce CPQ configuration, customization, and maintenance. Strong understanding of Salesforce platform, including Sales Cloud and Service Cloud. Experience with data migration and integration tools.
• Problem-Solving: Exceptional analytical and problem-solving skills, with a keen attention to detail.
• Communication: Excellent verbal and written communication skills, with the ability to convey complex technical concepts to non-technical stakeholders.
• Project Management: Ability to manage multiple tasks and projects simultaneously, with strong organizational and time-management skills.
• Team Player: Proven ability to work effectively in a team-oriented environment, with a collaborative and proactive approach.
• Adaptability: Ability to adapt to changing business requirements and work in a fast-paced environment.
Preferred Qualifications
• Experience: Experience in a high-growth technology company or a similar dynamic environment.
• Additional Certifications: Salesforce Advanced Administrator, Salesforce Platform App Builder.
• Technical Skills: Familiarity with Apex, Visualforce, Lightning components, and other Salesforce development tools.
• Business Acumen: Strong understanding of sales processes and business operations.
RSA is committed to the principle of equal employment opportunity for all employees and applicants for employment and to providing employees with a work environment free of discrimination and harassment. All employment decisions at RSA are based on business needs, job requirements and individual qualifications, without regard to race, color, religion, national origin, sex (including pregnancy), age, disability, sexual orientation, gender identity and/or expression, marital, civil union or domestic partnership status, protected veteran status, genetic information, or any other characteristic protected by federal, state or local laws. RSA will not tolerate discrimination or harassment based on any of these characteristics. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training. All RSA employees are expected to support this policy and contribute to an environment of equal opportunity.
If you need a reasonable accommodation during the application process, please contact rsa.global.talent.acquisition@rsa.com. All employees must be legally authorized to work in the US. RSA and its approved consultants will never ask you for a fee to process or consider your application for a career with RSA. RSA reserves the right to amend or withdraw any job posting at any time, including prior to the advertised closing date.
