What are the responsibilities and job description for the Customer Service coordinator (transportation) position at RSC Transportation Inc?
Job Overview:
We are seeking a highly organized and proactive Transportation Assistant to join our team. This role is essential in ensuring smooth daily operations by handling a high volume of phone calls, coordinating with drivers, and providing excellent customer service to parents, schools, and transportation staff. The ideal candidate will thrive in a fast-paced environment, especially during morning peak hours.
Key Responsibilities:
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Handle High Call Volume: Answer incoming calls promptly and professionally during peak morning hours. Address inquiries, provide information, and resolve any issues related to transportation schedules.
Coordinate with Drivers: Maintain constant communication with drivers to ensure timely pickups and drop-offs. Relay route updates, delays, or adjustments as needed.
Customer Service: Serve as the main point of contact for parents and school administrators regarding transportation concerns. Provide clear and courteous communication.
Schedule Adjustments: Assist with last-minute changes to routes, including cancellations, reschedules, and alternative pickups. Ensure all relevant parties are informed of changes.
Data Entry & Reporting: Maintain accurate records of daily routes, changes, and communications. Use transportation management software to log details and update schedules.
Problem Solving: Address any unexpected issues, such as delays or vehicle breakdowns, by coordinating solutions with the operations team and keeping parents informed.
Administrative Support: Assist the operations team with various administrative tasks, including filing, managing schedules, and tracking driver performance.
Requirements:
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Experience: 1-2 years of experience in a customer service or administrative role, preferably in transportation or logistics.
Communication Skills: Excellent verbal and written communication skills, with the ability to stay calm and professional during high-stress situations.
Multitasking Ability: Strong organizational skills and the ability to handle multiple calls and tasks simultaneously.
Tech-Savvy: Proficient in using Microsoft Office, Google Suite, and transportation management software (experience with [Insert Software] is a plus).
Problem-Solving Skills: Quick thinking and the ability to make decisions on the fly to ensure smooth operations.
Work Hours: Must be available for early morning shifts (6 AM - 10 AM) and flexible to accommodate potential schedule changes.
Team Player: Ability to work well with drivers, staff, and parents in a collaborative environment.
Preferred Qualifications:
- Experience working in a transportation or logistics company.
- Familiarity with route planning or fleet management software.
- Bilingual (preferred but not required).
