What are the responsibilities and job description for the Customer Service Expert position at RSG Aames Security?
Company Overview
RSG Security is a leading manufacturer of high-quality security components. We specialize in designing, engineering, and producing products that meet industry standards.
Job Summary
We are seeking a highly skilled Senior Customer Service Representative to join our team at RSG Security in Signal Hill, CA. This full-time on-site role involves maintaining customer satisfaction, providing exceptional support, and delivering a positive customer experience.
Responsibilities
- Maintain strong relationships with customers to ensure their needs are met and exceeded.
- Provide expert-level support via various communication channels.
- Effectively resolve customer complaints and concerns in a timely manner.
- Collaborate with internal teams to address customer inquiries and feedback.
- Stay up-to-date with product knowledge and industry developments to provide informed solutions.
- Analyze customer data to identify trends and areas for improvement.
- Develop and implement process improvements to enhance the customer experience.
Qualifications
- Proven experience in customer service or a related field.
- Excellent communication, problem-solving, and interpersonal skills.
- Able to work in a fast-paced environment and adapt to changing priorities.
- Strong analytical and time management skills.
- Familiarity with CRM systems and technology platforms.
