What are the responsibilities and job description for the Senior Support Specialist position at RSG Aames Security?
About Us
RSG Security is a dynamic company that specializes in security and life safety products. We are committed to delivering high-quality solutions that meet the evolving needs of our customers.
Job Description
We are seeking an experienced Senior Customer Service Representative to join our team at RSG Security in Signal Hill, CA. In this role, you will be responsible for maintaining customer satisfaction, providing exceptional support, and delivering a positive customer experience.
Your Key Responsibilities
- Build and maintain strong relationships with customers to ensure their needs are met and exceeded.
- Provide expert-level support via various communication channels, including phone, email, and chat.
- Effectively resolve customer complaints and concerns in a timely manner.
- Collaborate with internal teams to address customer inquiries and feedback.
- Stay up-to-date with product knowledge and industry developments to provide informed solutions.
What We Offer
- A dynamic and supportive work environment.
- Ongoing training and development opportunities.
- A competitive salary and benefits package.
- The chance to work with a talented team of professionals.
