What are the responsibilities and job description for the Healthcare Customer Service Representative position at RSHA Home Health Agency?
CNA needed for COVID-19 Swabber and tester
Responsibilities
- Shows proficiency in blood collection and performs tasks in timely and accurate manner
- Receives, greets and assists patients in a timely and courteous manner
- Interacts professionally with physicians and clinic staff to gather relevant information including , billing information and to clarify orders
- Submits requisitions and orders tests in multiple laboratory systems
- Collects all appropriate consents including all preauthorization’s and ABNs (Advance Beneficiary Notice) as required by governmental agencies
- Completes administrative duties including scanning of all relative patient data, and tracking monthly workload performance
- Answers phone in a courteous, clear and timely manner records orders for lab tests and accurately provides appropriate reports to proper personnel according to compliance regulations
- Problem solves issues for physicians; faxes information to offices; and dispatches couriers for pickup
- Inputs and accesses information via the laboratory computer systems
Qualifications
- Experience with effective puncture techniques
- Understanding of proper patient identification methods
- Excellent communication skills
- Attention to detail
- Ability to connect with various types of patients (such as children, elderly, pregnant women) and make them feel comfortable
- High school diploma or equivalent
- Phlebotomy certification from an accredited agency is required
- Previous experience as a phlebotomist
- Proven track record in providing exceptional customer service
- Strong communication skills; both written and verbal
- Ability to work independently or in a team environment
- Comfortable working under minimal supervision
- Reliable transportation and clean driving record if applicable
- Flexibility to work overtime as needed
Job Types: Full-time, Part-time, Temporary
Pay: $13.50 - $15.00 per hour
Schedule:
- Day shift
- Evening shift
- Monday to Friday
- On call
- Weekends as needed
Ability to Commute:
- Norfolk, VA 23541 (Preferred)
Ability to Relocate:
- Norfolk, VA 23541: Relocate before starting work (Preferred)
Work Location: In person
Salary : $14 - $15
