What are the responsibilities and job description for the Account Executive position at RSM Maintenance?
About Our Company:
Founded in 1988, RSM Facility Solutions offers facility solutions in all trades, delivering an exceptional customer experience. We believe in our Core Values of leaving a lasting impression, relishing in winning, be excellent in operations, building the best team and commit to each other.
Come join our winning team! We offer competitive wages and benefits including:
- Medical, Dental, Vision
- Life and additional life options
- Flex Spending, Discounts, Paid Time Off, Holidays, and Bonus opportunities
Summary:
The Account Executive is responsible for growing and adding RSM book of business by developing, and nurturing the relationship between RSM Facility Solutions and the company’s existing and new clients. This position will be a subject matter expert on client organization and client structure. This position requires organizational skills, attention to detail and impactful interpersonal skills both within and outside the organization.
Job Responsibilities:
- Negotiate contracts and close agreements to maximize profit.
- Develop a trusted advisor relationship with key accounts, customer stakeholders and executive sponsors with assigned clients.
- Take ownership of the designated client accounts, managing a ‘book of business’ through their SLAs (Service Level Agreements), RFIs (Request for Information), and RFPs (Request for Proposals) processes and requirements.
- Understand, interpret, and accommodate varied KPIs (Key Performance Indicators) as dictated by the designated clients.
- Consistently review designated existing client accounts, identifying opportunities for new business ventures and upselling services to better serve their needs and exceed sales quotas.
- Ensure the timely and successful delivery of our solutions according to customer needs and objectives.
- Clearly communicate the progress of monthly/quarterly initiatives to internal and external stakeholders.
- Forecast and track key account metrics (e.g., quarterly sales results and annual forecasts) and prepare reports on account status.
- Responsible for coordinating and presenting weekly recurring review, quarterly & annual business reviews.
- Assist with high severity requests or issue escalations as needed.
- Other duties as required or assigned.
Proficiencies:
- Strong organizational skills
- Attention to detail
- Possess friendly and positive disposition
- Adaptable and able to work in a fast-paced environment.
- Ability to manage multiple projects at a time
- Display effective communication skills
- Negotiation skills
Supervisory Requirements:
This position does not have direct-report supervisory responsibility but does serve as a coach and mentor within the Account team as well as for other positions within the company.
Education/Experience:
- Associate's Degree or College Degree
- Must have five years’ experience working in the national facilities field.
- Project management, time management and people management or any equivalent combination of training and experience that provides the required knowledge, skills and abilities to qualify.
- Customer service experience, preferably in a retail, restaurant, or related environment.
- Facilities management experience and familiarity with construction trade & processes, preferably in a retail or restaurant environment
- To perform this job successfully, an individual should have basic skills in a work management system, proficiency in MS office skills and the willingness to expand their knowledge.
AAP/EEO Statement
This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.
