Account Manager

Account Manager

Job Description 

Company Overview:

RSM Marketing is a digital marketing agency specializing in creating impactful and data-driven solutions for clients predominately in the construction industry. Established with a commitment to innovation, RSM Marketing leverages cutting-edge strategies to deliver real results in the dynamic landscape of digital marketing. Our agency thrives on the core values of candor, action, and curiosity, which shape our approach to client relationships and project execution.

At RSM Marketing, we believe in the power of collaboration and excellence. Our team comprises dedicated professionals who are passionate about driving success for our clients. As an industry leader, we embrace a forward-thinking mindset that propels us to stay at the forefront of marketing trends and technologies.

With a strategic focus on the client experience, RSM Marketing has cultivated a client-centric approach that ensures operational efficiency, effectiveness, and stability. We operate within a unique client HIVE model, fostering seamless communication and collaboration among our teams, clients, and Marketing Strategists.

As we continue to evolve in the ever-changing marketing landscape, RSM Marketing remains committed to providing an environment that encourages growth, learning, and achievement. Our commitment to excellence and client satisfaction sets us apart, making RSM Marketing a trusted partner for businesses seeking transformative marketing solutions.

Explore more about our journey and values on our About Us page, and join us as we shape the future of digital marketing.

Position Responsibilities:

Client Interaction and Communication:

• Liaise with the account service team to understand project needs and provide support.
• Act as a bridge between clients and the agency, maintaining regular communication and ensuring effective information flow.

Project Management:

• Oversee project management tasks for multiple clients and Marketing Strategists.
• Assist in client onboarding and offboarding processes, ensuring a seamless experience.
• Coordinate and assist in negotiating campaign details, updating reports, and maintaining marketing communication plans.
• Assist in the coordination and execution of digital marketing projects, ensuring timely delivery and adherence to project timelines.
• Collaborate with cross-functional teams to gather project requirements and provide support in project planning and execution.

Administrative Support:

• Handle administrative tasks related to client accounts, including document preparation, scheduling, and communication.
• Maintain organized project files, documentation, and client records
• Collaborate with Marketing Strategists on administrative tasks related to client needs.
• Work with the Account Service team on elements of advertising campaigns, briefing creative and research staff.

Client Communication:

• Act as a point of contact for clients, providing updates and gathering necessary information.
• Assist in the preparation of client reports, presentations, and other deliverables.

Collaboration with Marketing Strategists and HIVE Team:

• Work closely with assigned Marketing Strategists to implement marketing strategies and campaigns.
• Assist in conducting market research and analysis to support strategic planning.
• Arrange and attend meetings with clients and internal teams.
• Write client reports and contribute to status reports.
• Work closely with the client HIVE team to achieve operational efficiency and client service goals.
• Assist in presenting creative work to the account service team for approval or modifications.

Analytics and Reporting:

• Assist in gathering and analyzing performance data for digital marketing campaigns.
• Contribute to the preparation of performance reports and make recommendations for optimization.
• Support the implementation of digital marketing tactics, including but not limited to, social media posting, email campaigns, and content creation.

Qualifications:

• Bachelor’s degree in Marketing, Business, Communications, or related field.
• Excellent verbal and written communication skills.
• Familiarity with Google Suite products.
• Ability to work independently and collaboratively within a team.
• Basic knowledge of digital marketing and inbound lead generation.
• Strong organizational, project management, time management, and analytical skills.

Reporting Structure:

This role reports directly to the Director of Client Strategy at RSM Marketing.

Career Path:

The Account Manager position is designed as a gateway role for career growth within the marketing field, with opportunities to advance into roles such as Marketing Strategist based on experience and performance.

How to Apply:

Please submit your resume, cover letter, and any relevant work samples to arobinson@rsmconnect.com or apply through LinkedIn.

RSM Marketing is an equal opportunity employer. We encourage candidates from all backgrounds to apply.