What are the responsibilities and job description for the Integration Center Associate position at RSM US LLP?
We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.
Job Overview:
Join RSM’s Integration Center as an Integration Center Associate, where you’ll play a critical role in provisioning, troubleshooting, and managing laptops and desktops to support our consulting services. We seek a proactive, punctual, and collaborative individual with a passion for learning and adapting in a dynamic, fast-paced environment. This role focuses on Microsoft 365 (M365) Intune Autopilot configurations, Windows operating systems, and macOS, ensuring seamless technology solutions for our clients and teams.
Key Responsibilities:
Device Provisioning: Configure, image, and deploy laptops and desktops to meet client and internal specifications, ensuring timely , accurate setups within Microsoft Intune Autopilot environments, Windows operating systems, and macOS.
Troubleshooting: Diagnose and resolve hardware, software, and network connectivity issues on laptops and desktops. Address Microsoft Intune Autopilot application-specific challenges, Windows OS issues (e.g., system updates, driver conflicts), and macOS-related problems to minimize downtime.
Device Storage and Inventory: Maintain organized device storage, track inventory accurately, and ensure secure equipment handling.
Documentation: Clearly document troubleshooting steps, provisioning processes, and inventory updates, including Microsoft Intune Autopilot configurations, Windows OS settings, and macOS configurations, for transparency and efficiency.
Collaboration: Partner with team members and cross-functional departments to meet end-user needs and support project requirements within Microsoft Intune Autopilot, Windows, and macOS environments.
Continuous Learning: Stay current on emerging technologies, tools, and processes, particularly Microsoft Intune Autopilot updates, Windows OS advancements, and macOS releases, to enhance technical expertise and service quality.
Qualifications:
1-2 years of experience in IT support, desktop/laptop provisioning, or a related technical role.
Strong knowledge of Windows operating systems (e.g., Windows 10/11), macOS (e.g., Ventura, Sonoma), Microsoft 365 environments (specifically: Microsoft Intune Autopilot, and EntraID ), hardware components, and basic networking.
Familiarity with device imaging, formatting, Microsoft Intune navigation, and ticketing systems is a plus.
Exceptional punctuality and time management skills to meet deadlines and schedules.
Proven ability to thrive in a collaborative, team-oriented environment.
Eagerness to learn new technologies , including Microsoft Intune Autopilot features, Windows OS updates, and macOS advancements, and adapt to evolving IT practices.
Strong problem-solving skills with keen attention to detail.
Ability to lift and move equipment (up to 50 lbs ) as needed.
Preferred Attributes:
Positive attitude and excellent communication skills for effective interactions with team members and end-users.
Proactive mindset to identify and resolve potential issues, such as Microsoft Intune Autopilot application challenges, Windows OS errors, and macOS compatibility concerns, before they escalate.
Dedication to maintaining a clean, organized, and efficient Integration Center workspace.
At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .
All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.
Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com .
RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.
RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here .
At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.
Compensation Range: $50,700 - $83,600Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.
Salary : $50,700 - $83,600
