Managed Application Services (MAS) Supervisor

We are the leading provider of professional services to the middle market globally, our purpose is to instill confidence in a world of change, empowering our clients and people to realize their full potential. Our exceptional people are the key to our unrivaled, culture and talent experience and our ability to be compelling to our clients. You’ll find an environment that inspires and empowers you to thrive both personally and professionally. There’s no one like you and that’s why there’s nowhere like RSM.

In Managed Application Services (MAS) for Microsoft Dynamics 365 Customer Engagement (CE), you will be a key member of our team and will be exposed to several aspects of all our consulting practices including:

• Maintaining Dynamics 365 environments

• Business solutions and operations best practices

• Consulting process, tools and methodologies

• Leveraging technology to drive business operations efficiencies

This role requires programming experience and excellent interpersonal and communication skills. You must be client-focused and team oriented. In this role, you will be a valued member of our team. This position requires maintaining ongoing relationships with key team members and will require some night and weekend work.

Responsibilities:

• Designing and develop solutions using Microsoft D365 CE functions and features to meet business objectives

• Environment management including deploying solutions, applying updates and refreshing environments

• Troubleshooting business application and supporting infrastructure issues

• Providing client remote consulting, both functional and technical

• Understanding how to obtain customer business requirements and communicate findings

• Adopting and learning new technologies

• Working and interacting with teams in the configuration of their Microsoft D365 CE system

• Managing issues and projects across multiple clients simultaneously

Basic Qualifications:

• Undergraduate degree in Computer Engineering, Computer Science, Information Systems or other technical discipline

• 4 years of experience with Microsoft D365 CE and the Power Platform

• Strong understanding of core CRM functionalities, including Sales, Marketing (Customer Insights), and Customer Service/ Field Service

• Proficiency in utilizing Dynamics 365 configuration tools like the Power Platform (Power Automate, Power Apps) for extending CRM functionalities

• Experience with integrating Dynamics 365 with other Microsoft products (FSC/BC/GP)

• Knowledge of development tools like Visual Studio and Dynamics 365 SDK for building custom plugins or workflows

• Understanding of web services and APIs for data exchange between Dynamics 365 and external systems

• Certification in Dynamics 365 Customer Engagement

• Fluent in English both written and verbal

• Proficient in;

  • .NET (C#)

  • Scripting (Java Script)

  • SQL

  • Kingsway’s Soft / Scribe/ Boomi

  • SSRS (Fetch XML Based Reporting)

At RSM, we offer a competitive benefits and compensation package for all our people. We offer flexibility in your schedule, empowering you to balance life’s demands, while also maintaining your ability to serve clients. Learn more about our total rewards at https://rsmus.com/careers/working-at-rsm/benefits .

All applicants will receive consideration for employment as RSM does not tolerate discrimination and/or harassment based on race; color; creed; sincerely held religious beliefs, practices or observances; sex (including pregnancy or disabilities related to nursing); gender; sexual orientation; HIV Status; national origin; ancestry; familial or marital status; age; physical or mental disability; citizenship; political affiliation; medical condition (including family and medical leave); domestic violence victim status; past, current or prospective service in the US uniformed service; US Military/Veteran status ; pre-disposing genetic characteristics or any other characteristic protected under applicable federal, state or local law.

Accommodation for applicants with disabilities is available upon request in connection with the recruitment process and/or employment/partnership. RSM is committed to providing equal opportunity and reasonable accommodation for people with disabilities. If you require a reasonable accommodation to complete an application, interview, or otherwise participate in the recruiting process, please call us at 800-274-3978 or send us an email at careers@rsmus.com .

RSM does not intend to hire entry level candidates who will require sponsorship now OR in the future (i.e. F-1 visa holders). If you are a recent U.S. college / university graduate possessing 1-2 years of progressive and relevant work experience in a same or similar role to the one for which you are applying, excluding internships, you may be eligible for hire as an experienced associate.

RSM will consider for employment qualified applicants with arrest or conviction records in accordance with the requirements of applicable law, including but not limited to, the California Fair Chance Act, the Los Angeles Fair Chance Initiative for Hiring Ordinance, the Los Angeles County Fair Chance Ordinance for Employers, and the San Francisco Fair Chance Ordinance. For additional information regarding RSM’s background check process, including information about job duties that necessitate the use of one or more types of background checks, click here .

At RSM, an employee’s pay at any point in their career is intended to reflect their experiences, performance, and skills for their current role. The salary range (or starting rate for interns and associates) for this role represents numerous factors considered in the hiring decisions including, but not limited to, education, skills, work experience, certifications, location, etc. As such, pay for the successful candidate(s) could fall anywhere within the stated range.

Compensation Range: $91,200 - $172,700

Individuals selected for this role will be eligible for a discretionary bonus based on firm and individual performance.