What are the responsibilities and job description for the Customer Service Representative / Account Coordinator position at RSP?
The Customer Service Representative / Account Coordinator is responsible for the accurate and professional exchange of information on daily business activities between customers and our clients. The Account Coordinator is a key interface with the customer and plays a pivotal role in the success of this relationship.
ESSENTIAL DUTIES AND RESPONSIBILITIES :
Other duties may be assigned :
Tracks and expedites all aspects of orders for assigned customers.
Complete required reports (e.g., status reports, forms, etc.) for the customer
Control and determine materials, time, and process of production runs based on the Customer’s forecast.
Acts as the primary liaison between the customer and production facilities.
Expedites the accurate flow of information within production facilities.
Interfaces with the customer via the phone, email, etc., and will visit customers with sales reps as required.
Prepares internal reports as required.
Processes complaints and other documentation as required.
Responsible for coordinating daily shipments.
Process invoices daily and credit notes as required.