Technical Support Technician

Description

About Us:

Rex Moore continues to be powered by amazing employees just like you for over 100 years. Together we are building a world that is safe, comfortable, and sustainable. Our diverse team of experts spreading to National territories create innovative, integrated solutions to make cities more connected, buildings more intelligent and environments more comfortable and secure.

Watch Our Story: About Rex Moore Group, Inc. - YouTube

Job Overview:

The Technical Support Technician is a hands-on technical role responsible for supporting and maintaining the organization’s IT infrastructure, with a strong focus on Windows-based environments, Active Directory, and networking fundamentals. This position provides technical support for end-users, troubleshoots hardware and software issues, and ensures smooth daily IT operations. The role works with the guidance of the IT Support Lead, contributing to system stability and process improvements.

Key Responsibilities and Essential Tasks

Windows & Networking Support

• Provide L1/L2 support for Windows 10 & Windows 11 workstations, including setup, configuration, and troubleshooting
• Manage and support Active Directory (AD), including user accounts, group policies, and access permissions
• Assist with Windows Server 2019 and newer environments, including authentication, security policies, and directory services
• Troubleshoot network-related issues, including DNS, DHCP, VPN connectivity, file shares, and remote access problems
• Support Microsoft Office 365 applications, ensuring proper integration with the Windows environment
• Monitor and maintain user access controls, ensuring compliance with IT security policies

System & Endpoint Management

• Perform device imaging, software installations, and system updates in coordination with IT leadership
• Maintain Windows-based desktop and laptop environments, ensuring system performance and stability
• Utilize ITSM tools (e.g., ServiceNow, ManageEngine) for ticket tracking and support request management
• Assist with patch management, ensuring operating system and software security updates are applied timely
• Work with IT leadership to troubleshoot Windows domain-related issues, such as login failures and security policies
• Document network configurations, user access procedures, and IT troubleshooting guides to improve response times response times

Process Documentation & IT Improvements

• Assist in creating and maintaining technical documentation, SOPs, and troubleshooting guides
• Identify and escalate recurring issues to IT Support Lead for further analysis and resolution
• Provide feedback on IT processes, suggesting improvements for system performance and end-user experience
• Participate in IT projects related to Windows environment optimization, AD restructuring, and automation initiatives

What's in it for You? 

We're growing and need people excited about honing their craft and developing their career. If you're ready to push your skill level, learn something new every day, and be part of tomorrow's energy source, join the Rex Moore Family.

Some of the benefits you may be eligible for as an employee are:

• Health Benefits
• 401(k) with Company Match
• Life and Disability Benefits
• Paid Holidays & Paid time off
• Access to multiple types of training
• Opportunities for Self-development and Career Progression
• Wellness Benefits & Employee Assistance Program
• Family Leave (Maternity, Paternity)
• Tuition Reimbursement Program
• Apprenticeship Program

Career Advancement:

At Rex Moore, we provide amazing job opportunities for growth with competitive salaries and benefits in an exciting, dynamic, fast-paced, and fun workplace environment. Are you looking to build a strong career? Then we have an opportunity for you!

Compensation:

Rex Moore pays hourly/salary rates commensurate with each employee’s knowledge, experience and skill level.

Work environment:

Work is performed in an office environment. This position may be required to travel to other office locations.

Reporting Structure:

Reports to – Information Technology Director

Department – Information Technology Department

EOE

Qualifications

Knowledge, Skills and Abilities

• Strong understanding of Windows 10 & Windows 11 workstation environments
• Hands-on experience with Active Directory (AD) user and group management
• Knowledge of Windows Server 2019 administration, security policies, and access controls
• Basic networking knowledge, including DNS, DHCP, VPNs, and authentication protocols
• Experience with ITSM ticketing tools (e.g., ServiceNow, ManageEngine) for issue tracking and reporting
• Familiarity with PowerShell scripting for basic administrative tasks 
• Strong troubleshooting and analytical thinking skills to resolve Windows-related and network issues
• Excellent communication and customer service skills, ensuring professional support interactions
• Ability to prioritize tasks effectively, balancing multiple technical support requests
• Strong attention to detail, particularly in Active Directory management and security enforcement
• Ability to work independently while following established IT processes and best practices
• Comfortable working in an enterprise Windows environment with a focus on domain security and compliance
• Ability to quickly learn and adapt to new technologies and IT infrastructure changes
• 2 years of IT support experience in a Windows networking environment
• Certifications preferred:
  • Microsoft 365 Certified: Modern Desktop Administrator Associate
  • CompTIA Network (for networking fundamentals)
  • Microsoft Certified: Windows Server Hybrid Administrator Associate
  • ITIL Foundation (for IT service management best practices)
• Proficiency in:
  • Windows 10 & Windows 11 administration and troubleshooting
  • Active Directory (AD) management, including user accounts and security policies
  • ITSM ticketing systems such as ServiceNow or ManageEngine
  • Networking fundamentals, including DNS, DHCP, and VPNs
• Associate degree in IT, Computer Science, or a related field (or equivalent work experience)

Physical Requirements:

• Ability to verbally communicate: convey detailed and accurate instructions and information
• Ability to hear with or without correction in order to receive and interpret detailed information
• Required to sit at a desk work station for long periods of time
• Push, pull, lift, carry at least 10 pounds and occasionally lift/move up to 35 pounds
• Occasionally required to walk and stand for short and long periods of time
• Required to have visual acuity with or without correction in order to read contract documents, analyze data, view a computer monitor, and proof-read documents to identify errors
• Required to use fingers and hands: type using a computer keyboard, handle, feel, and reach
• May occasionally be required to stoop, kneel, and crouch 

Salary : $21 - $30