What are the responsibilities and job description for the Customer Success Director position at RTA US?
Job Description
Job Description
Russell Tobin and Associates is seeking a Customer Success Director for one of our top healthcare clients!
Location : Remote within NY or NJ
Pay : $66-76 / hour depending on experience
Schedule : 8am - 5 : 00pm, Monday - Friday
Contract Duration : February 2025 - February 2026
OVERVIEW :
The Customer Success Director is a senior leader serving strategic Enterprise Imaging customers. This position partners with customer executives to define strategy, articulate objectives, and execute plans to achieve them. Partnering with sales, operations, shared services, and R&D leaders to accomplish customer goals. The Customer Success Director is responsible for the achievement of demonstrable value through project portfolio management, program leadership, and customer governance
RESPONSIBILITIES :
- Partner with customer executives and functional leaders to define partnership strategy, objectives and plans to execute
- Provide programmatic coordination & leadership to functions assigned to the customer (sales, operations, shared services, R&D), ensuring focus, execution, and demonstrable value
- Establish portfolio management and customer success plans including stakeholder analysis, program org. structure, RACI, customer success plan (OKRs, KPIs), program mgmt. plan (scope, schedule, and cost roll-up) and communication plan
- Establish and optimize portfolio management systems with customer and program team members
- Execute day-to-day portfolio management and customer success leadership tasks
- Serve as primary post-sale executive contact for the assigned, strategic customer
- Coordinate company and customer execution of plans
- Monitor and control execution of contractual obligations and compliance
- Continually assess and improve program systems and frameworks
- Measure and report on achievement of program goals and customer value
- Provide regular program progress and status reports
- Work closely with leadership, Customer Success, and other functions to refine our approach to enterprise customer success and value assurance, and to drive the assigned customer towards advocacy
SKILLS :
Russell Tobin is a leading minority-owned professional and technical recruitment and staffing advisory organization. We are comprised of specialized practices focusing on a variety of skill sets and industries. Having a depth and breadth of industry expertise, our subject matter experts are able to provide tailored and swift sourcing solutions to fulfill client hiring needs. In other words, we connect top talent with companies.
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Russell Tobin offers eligible employees comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance and hospital indemnity), a 401(k)-retirement savings, life & disability insurance, an employee assistance program, identity theft protection, legal support, auto and home insurance, pet insurance, and employee discounts with some preferred vendors.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty.
Equal Employment Opportunity Statement
As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics.
Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Company Description
As a minority-owned business that delivers exceptional service to its clients and candidates by capitalizing on diverse recruiting, account management, and staffing backgrounds, Pride Health's expert team provides tailored and swift sourcing solutions to help connect healthcare talent with their dream jobs. Our personalized approach within the industry shines through as we continue cultivating honest and open relationships with our network of healthcare professionals, creating an unparalleled environment of trust and loyalty. Equal Employment Opportunity Statement As a certified minority-owned business, Pride Global and its affiliates - including Russell Tobin, Pride Health, and Pride Now - are committed to creating a diverse environment and are proud to be an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, pregnancy, disability, age, veteran status, or other characteristics. Pride Global offers eligible employee’s comprehensive healthcare coverage (medical, dental, and vision plans), supplemental coverage (accident insurance, critical illness insurance, and hospital indemnity), 401(k)-retirement savings, life & disability insurance, an employee assistance program, legal support, auto, home insurance, pet insurance, and employee discounts.
Salary : $66 - $76
