Controller (Dispatcher), Light Rail Transportation

At Regional Transportation District (RTD), We make lives better through connections!

When you join RTD, you will be among dedicated employees exhibiting RTD's values of passion, respect, diversity, trustworthiness, collaboration, and ownership. RTD is committed to an inclusive and diverse workplace. As part of our diversity value statement, we encourage our employees to honor diversity in thought, people, and experience. Come join RTD on this great journey to be the trusted leader in mobility, delivering excellence and value to our customers and community.

RTD Employee Benefits: https://www.rtd-denver.com/careers/benefits

(RTD Represented Employee Benefits: Please refer to the Labor Agreement included in the above link for details.)

This position is responsible for the operations of the Rail Control Center and the Light Rail System. This is a safety sensitive position subject to the rules of the RTD Drug and Alcohol Policy.

Essential Duties & Responsibilities

• Ensures rail service is safely managed and sustained through the use of the Supervisory Control and Data Acquisition (SCADA) control system, computer-based dispatching, radio and CCTV systems, and PA/variable message signs.
• Evaluates unusual conditions and situations and determines when to utilize SCADA to remove or restore overhead power and set up alternate routes. Coordinates with Bus Operations to establish bus bridges and reschedules service as needed.
• Advises appropriate departments of disruptions in service due to accidents, incidents, and/or adverse weather conditions.
• Coordinates with Field Supervisors, Train Operators, vehicle Maintainers and Maintenance of Way in service recovery.
• Maintains a daily summary of train operations, reports, and records events impacting operations in respective databases and ReadyOp notification system. Controls interlocking, traction power and other system elements.
• Participates in the training of new Controllers, including refresher and recertification training.
• Develops and implements delay management strategies, such as single-track operations, turning trains, shuttle service and service recovery techniques as required.
• Provides excellent customer service to all employees, customers, government agency representatives, and all others during the course of performing one’s duties.
• Promotes a culture of safety through awareness, continuous improvements, and adhering to safety guidelines and procedures.
• Performs all other job-related duties as assigned.
  
  
  

Qualifications

• A minimum of two years of experience as a Train Operator, Train Engineer or Rail Dispatcher or one year as a full time Train Operator, Train Engineer or Rail Dispatcher and one year as a Supervisor in rail transit operations.
• Light Rail experience and supervisory experience is preferred.Able to work unusual hours, weekends and holidays.
• Must have a valid Colorado driver's license for a minimum of 2 years or ability to obtain one within 30 days of hire. Must have an acceptable motor vehicle report with no DWI, DUI or Reckless Driving within the past 5 years.
• Ability to obtain a Light Rail Train Operator Certification.
• Ability to obtain and maintain a Light Rail Controller Certification.
• For internal applicants, must have acceptable performance within the past twenty-four months.
• Proficient with Microsoft Office Suite.
• Ability to communicate effectively through verbal and written means.
• Ability to use sound judgment.
• Ability to manage time and workload effectively which includes planning, organizing, and prioritizing with attention to details.
• Ability to maintain complete and accurate records.
  
  
  

OR

• An equivalent combination of education, experience, knowledge, skills, and abilities.
  
  
  

Working Environment And Physical Requirements

The work environment and physical demands described here are representative of those required by an employee to perform the essential functions of this job with or without reasonable accommodations.

• While performing the duties of this job, the employee is frequently required to sit, stand; walk, use hands to finger, handle, or feel and reach with hands and arms. The employee is occasionally required to climb or balance; stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 50 pounds. Specific vision abilities required by this job include close vision, distance vision, color vision, peripheral vision, depth perception and ability to adjust focus.
• While performing the duties of this job, the employee is occasionally exposed to moving mechanical parts and vibration. The employee is occasionally exposed to wet and/or humid conditions; high, precarious places; fumes or airborne particles; toxic or caustic chemicals; outside weather conditions; risk of electrical shock; explosives and risk of radiation. The noise level in the work environment is usually loud.
  
  
  

Career Map

Based on job performance, experience, education and position availability the next step on the career map for this position may be: Lead Controller, Light Rail Transportation.

POSTING OPENS: FEBRUARY 28, 2025

POSTING CLOSES: MARCH 16, 2025

We will consider all applications for this position until the close date of March 16, 2025. For consideration, please be sure to apply before the posting end date.

Applicants should submit all relevant and verifiable education, training and work experiences within their resume at the time of application.

To Request ADA Accommodations

RTD is proud to be an Equal Opportunity Employer, supporting diversity, equity, and inclusion in the workplace, and we encourage candidates from all identities, backgrounds, and abilities to apply. Therefore, in all aspects of the employment process, we provide employment opportunities to all qualified applicants without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity or expression, pregnancy, medical condition related to pregnancy, creed, ancestry, national origin, marital status, genetic information, or military status, or any other protected status in accordance with applicable law. RTD is committed to the full inclusion of all qualified individuals. As part of this commitment, our agency will assist individuals who have a disability with any reasonable accommodation requests related to employment, including completing the application process, interviewing, pre-employment testing, participating in the employee selection process, promotions, and/or to perform essential job functions where the requested accommodation does not impose an undue hardship. If you have a disability and require a reasonable accommodation, please reach out to our Employment ADA Coordinator Kris Frazier at (303)299-2379 or adarequests@rtd-denver.com, or the Talent Acquisition team rtd.ta@rtd-denver.com.

RTD provides equal employment opportunities to all employees and applicants for employment without regard to race (including traits historically associated with race, such as hair texture, hair type, or protective hairstyles), color, religion, national origin, ancestry, sex or gender (including pregnancy, childbirth, and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, age, genetic information, disability, service in the military, marital status, or any other characteristic protected by applicable federal, state, or local laws and ordinances.

Pay Range

$77,437.00 - $109,380.25 Annual

RTD is an Equal Opportunity Employer, please see our EEO policy [ https://www.rtd-denver.com/sites/default/files/files/2022-12/EEO Policy Statement- UPDATED.pdf ]

RTD posts a compensation range that represents a good faith estimate of what RTD anticipates paying for the position at the time of posting. Starting salary is based on the candidate’s relevant and verified education, training and work experience. Applicants should submit all relevant and verifiable education, training and work experiences at the time of application.