What are the responsibilities and job description for the Customer Service Representative position at RTEC Treecare?
Customer Service Representative, Client Care Specialist
About the Company
Welcome to RTEC, a leader in sustainable arboriculture and environmental stewardship. Since 1996, our mission has been to harmonize human and natural environments. We are not just tree experts; we are passionate advocates for the green world, dedicated to preserving and enhancing urban landscapes.
About the Role
As a Customer Service Representative with RTEC, you will be the vital link between our clients and the services we provide. Your role will be to :
- Serve as the primary point of contact for clients, ensuring communication reflects our commitment to exceptional service.
- Guide customers through their journey with clear communication and consistent support.
- Collaborate with sales arborists and field teams to deliver seamless service and ensure customer satisfaction.
- Maintain accurate records, coordinate scheduling, and manage procurement tasks such as ordering supplies and overseeing inventory.
- Identify and resolve potential challenges proactively to enhance the client experience.
- Create and maintain process documentation to support operational consistency and training initiatives.
Value Proposition
We Offer
Who You Are
Join Us
Become an integral part of a company that blends exceptional customer service with a passion for the environment. At RTEC, you're not just building relationships; you're building a sustainable future.
Apply today and start growing a new career!
