What are the responsibilities and job description for the Technical Customer Service Representative position at Rubber-Cal?
We are looking for a highly motivated Technical Customer Service Representative.
Success in this position will require meticulous organizational skills, excellent written and oral communication skills, and the ability to keep a large number of projects/tasks going concurrently. All potential candidates must be highly self-motivated with strong attention to detail, and they have ability to learn a large amount of technical data in regards to our products.
Daily tasks include (and certainly are not limited to):
- Respond to 30-50 Technical Customer Service emails
- Provide product support over the phone and email
- Redirect incoming calls to appropriate departments as required
- Listen to and resolve customer complaints, and help customers resolve service issues
- Follow up with customers via phone and email
- Complete order entry in our CRM-ERP system NetSuite
- Required to attend some trade shows throughout the year
Qualifications:
- Strong mathematical skills
- At least 2 years experience in a professional office environment preferred
- Some college coursework required
- Ability to commute to our Fountain Valley, California office full time
We are a fast-growing industrial distribution firm looking for motivated and committed individuals for the long run.
There is a two-week training period. Candidates are expected to show diligence and attentiveness during these training periods. Candidates are expected to be active participants during training sessions, as success is measured on the ability to learn the product lines. The products being sold are of technical nature, and require candidates to be successful in the training process to progress in this role. Training will be on going as our product line is extensive and constantly evolving.
About Rubber-Cal:
Founded in 1994, Rubber-Cal has established itself as a trusted supplier of rubber flooring and mats, rubber sheet products, flexible ducting, fabricated gaskets, and specialty rubber parts. The company has evolved ever since its establishment, and we continue to adapt to the ever-changing needs of our consumers and the market as a whole. Originally, Rubber-Cal started as a producer and supplier of specialty pavement maintenance parts for street sweepers. The company then began to shift its focus by providing flexible ducting for industrial B2B applications. In 1999, Rubber-Cal began to offer rubber mats and flooring for residential, commercial, and industrial applications. The year 2007 saw a further expansion in our inventory with the addition of coir and rubber doormats to our line. As a result of our expansion over the years, Rubber-Cal has become a leading supplier of rubber flooring, ducting, doormats, and specialty parts throughout North America.
www.rubbercal.com
Equal Opportunity Employer
Rubber-Cal is an Equal Opportunity Employer and Prohibits Discrimination and Harassment of Any Kind: Rubber-Cal is committed to the principle of equal employment opportunity for all employees and to providing employees with a work environment free of discrimination and harassment. All employment decisions at Rubber-Cal are based on business needs, job requirements and individual qualifications, without regard to race, color, religion or belief, family or parental status, or any other status protected by the laws or regulations in the locations where we operate. Rubber-Cal will not tolerate discrimination or harassment based on any of these characteristics. Rubber-Cal encourages applicants of all ages.
Job Type: Full-time
Pay: $30.00 - $33.00 per hour
Benefits:
- Dental insurance
- Health insurance
- Paid time off
- Vision insurance
Schedule:
- 8 hour shift
- Monday to Friday
Work Location: In person
Salary : $30 - $33
