What are the responsibilities and job description for the Operations Support Coordinator position at Rubber Inc.?
Position Overview
Now Hiring: Operations Support Coordinator
Job Type: Monday-Friday, 8am-5pm.
This position primarily operates in an office setting but may require occasional travel to warehouses, vendors, or repair facilities as needed.
Salary Range: $22.00 – $25.00 per hour.
Location: Romeoville, IL
What’s In It for You:
- Competitive salary.
- Full benefits including health, dental, vision, and 401K.
Who We Are:
We are a warehouse distributor selling to the automotive, commercial, and off-the-road industries. We provide tools, equipment, tire repair materials and supplies to these industries. We have been in business since 1939 with locations in Chicago, IL., Durand, WI., St. Louis, MO., and Charlotte, NC.
Job Summary:
The Operations Support Coordinator plays a key role in ensuring the smooth and efficient daily functioning of the company’s operations. This position is responsible for providing administrative support, coordinating tool repairs, assisting with purchasing processes, and ensuring high-quality customer service. The ideal candidate will be highly organized, proactive, and capable of multi-tasking and prioritization, with a strong ability to collaborate with both internal teams and external vendors.
What You’ll Do:
- Administrative Support
- Perform general administrative duties, including filing, data entry, document preparation, and scheduling
- Assist in organizing and maintaining operational records, contracts, and inventory lists
- Process paperwork related to tool repairs and warranties, sales orders, purchase orders, and ensuring accurate documentation
- Entering and processing contract requests once approved.
- Operations Coordination
- Support daily operations by assisting in the scheduling of repairs and maintenance activities for company tools and equipment
- Coordinate with sales and suppliers to ensure the smooth handling of orders.
- Reporting and Analysis
- Prepare reports on customer service performance, purchasing activities, and tool repair status
- Assist with tracking and cost analysis related to purchasing and repairs
- Purchasing and Inventory
- Coordinate purchasing activities, including placing orders for tools, equipment, and other materials required by the company
- Maintain relationships with suppliers and track the status of orders to ensure timely delivery
- Assist in managing inventory levels, conducting audits, and tracking usage to optimize stock control
- Customer Support
- Act as point of contact for customers with service or product issues, resolving inquiries via phone, email, or in-person.
- Manage customer service requests related to tool repairs or orders, ensuring timely follow-up and resolution.
- Collaborate with the teams to ensure customer repairs and inquiries are processed efficiently.
What You’ll Need:
- High school diploma or GED required; Associate’s or Bachelor’s degree in business administration, operations management, or a related field is preferred.
- 5 years’ experience in administrative support, operations, customer service, or purchasing coordination roles.
- Excellent communication and interpersonal abilities.
- Experience in Microsoft Office and PowerBI.
- Experience with CRM programs.
- Proficient in time management with the ability to prioritize tasks.
- Strong organizational skills and attention to detail.
- Problem-solving mindset and ability to work both independently and as part of a team.
Please visit our website to know more about us: https://rubber-inc.com/
Pay Range
USD $22.00 - USD $25.00 /Hr.Salary : $22 - $25
