What are the responsibilities and job description for the Consulting and Operations Associate position at Rubris?
Due to rapid growth, Rubris is excited to welcome a Consulting & Operations (C&O) Associate to its team.
The Rubris C&O group is responsible for delivery and management of engagements involving Rubris products and services.
In this role, you will report to the Director of Consulting & Operations, and have heavy interaction with your team, which may include 3-5 Associates, Senior Associates and Managers.
Candidate must be located in either Eastern or Central time zones.
As an Associate, you will be responsible for assisting 3-5 projects at a time (depending on complexity), with an emphasis on customer success.
Listed below are areas where you will invest your time.
- Own communication with clients via video meetings, telephone, and email.
- Read court orders, understand project requirements, effectively communicate requirements and goals for projects, and understand scope of work and what clients are looking to achieve on Rubris' platform.
- Create agendas and run meetings, ensuring proper time management. Support clients in onboarding and utilizing Rubris Crosslink effectively, which may include creating training videos and providing live support for individuals and groups via webinars, video calls, or phone calls.
- Manage copious amounts of complex data in varying formats for upload to Rubris Crosslink.
- Conduct data analysis and reporting.
- Continuously provide ideas to product owners for improvements to Rubris Crosslink.
- Manage and complete process design, work plans, schedules, and project-related tasks within specified timelines.
- Be able to prioritize tasks across multiple projects daily.
- Provide regular status updates for tasks / projects.
- Identify and manage scope creep for your projects
- Proactively triage and manage project issues.
- Respond to inquiries from clients and other parties involved in settlements and create detailed task lists and action items. Resolve client issues quickly and effectively.
- Understand the mass tort lifecycle from inception to completion; understand industry roles and responsibilities, in addition to industry artifacts (releases, settlement documents, etc.) and stakeholder motivations.
- Understand contract structure and requirements.
- Create and proofread User Guides, protocols, workflows, and requirements grids.
- Assist with presales efforts, as needed.
- Assist other departments, including product strategy and user experience
Education & Qualifications
Bachelor's degree in business administration, finance, computer science, economics, or related field. Master's degree in similar fields or law desirable.
1 years of professional experience with an emphasis on client project delivery / management, client success, or data management. Experience in a technological environment extremely helpful.
Ability to prioritize and manage multiple projects simultaneously, while maintaining high quality and meeting deadlines. Capable of looking holistically at projects and thinking strategically.
Strong Excel stills required (tables & arrays, conditional formatting, pivot tables, reporting, simple data cleansing). SQL skills helpful.
Excellent presence with exceptional communication and interpersonal skills. Proven ability to build strong relationships with clients and team members. A distinct desire to coach, help, and consult with clients and teammates.
Process-oriented with a great attention to detail and commitment to accuracy.
Humble, hungry, and smart.
Strong problem-solving and analytical skills.
Comfortability adjusting priorities based on unexpected changes to client and project needs.
TOOLS & SOFTWARE
Microsoft Office365 Suite
ClickUp for project management.
Lucid Charts for complex workflow creation / management.
Jira.
HOURS
Generally, 9-6 ET