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Guest Relations Agent mfd

Ruby GmbH
Many, LA Full Time
POSTED ON 3/10/2025
AVAILABLE BEFORE 6/9/2025

At Ruby your personality really matters your time really matters and we strongly believe we groove way better together. At Ruby we keep breaking new ground.

Hey Sunshine

Youre a pro when it comes to planning and behindthescenes magic You believe that your work should be a place with personality and soul where new ideas come to life Then you are the missing olive to our Martini the missing melody in our music and the heartbeat of our Rubyverse .

We are a fastgrowing hospitality group with existing hotels and workspaces in some of Europes most exciting locations and many more projects under construction. We break new ground with our Lean Luxury philosophy creating a contemporary and affordable form of luxury. Our on the beautiful island of Malta bundles together with the teams in Munich all front office marketing and revenue activities outsourced from the hotels.

The central reservations department is responsible for processing booking enquiries and incoming payments for room reservations for all our hotel locations.

Join us and make it your own story

Trust us you wont get bored as you :

  • advise our international guests by email and phone and guarantee a meaningful guest experience
  • carry out daily arrival and departure checks
  • are responsible for the maintenance of our PMS and other hotel specific systems as well as all our guest and customer data
  • check existing reservations as well as incoming payments
  • compile monthly overnight stay statistics and ensure smooth handling of commissions

Weve been waiting for you since you have / are :

  • professional training or completed studies in the field of hotel management
  • already gained initial experience in a comparable position at the front office or in group reservations
  • a warm and welcoming personality with excellent communication skills
  • a proactive mindset and you love taking the initiative to get things done
  • think analytically act methodically and demonstrate a strong sense of responsibility and quality awareness
  • wellversed in the MS Office universe and have worked with several reservation systems
  • fluent in both German and English both spoken and written

    • Whats in for you Thats how we groove :

    your style your smile your ideas bring your personality to work better together at work during team events or just because its Monday

    less work same money for us fulltime means 35 hours and every hour counts no more excuses we support your sports program

    sharing is caring thanks to our opening and profitsharing bonus your account will grow when Ruby grows no matter how you get to work a mobility allowance comes on top take it to the next level secure yourself some extra cash through profitsharing talent scouting and semiannual special payments

    level up your game Ruby takes you to the top innovation is part of our DNA Lean Luxury paperless cashless you name it

    Where have you been so long

    Whether youre a social butterfly with a flair for cocktailshaking a creative soul with an eye for design or a pro at planning and behindthescenes magic theres a place for you at Ruby. Were always looking for friendly faces and passionate team players .

    Not perfect CVs but great personalities wholl help us create hotels and workspaces with character and soul . So whatever makes you tick join us and start your Ruby story.

    Diversity Equity & Inclusion

    We believe that...

  • you can love whoever you want to
  • you should decide for yourself whether and with which pronouns you would like to be addressed
  • you can be proud of your heritage and culture
  • you dont have to justify your religion or world view
  • you are good just as you are and make our team and Rubys diversity unique

    • We cant deal with : isms

    Racism sexism heterosexism antisemitism and such kind of isms are not tolerated here.

    If you want to know what to expect listen to Corinnas story from our Reservations team in Munich . You can find even more Ruby Stories here :

    Get to know our People & Culture Team

    Any questions about our pitch Then contact us at or.

    Your Ruby Recruitment Team

    Key Skills

    Restaurant Experience,Customer Service,Hotel Experience,Taleo,Hospitality Experience,Cashiering,Food Safety Experience,Guest Relations Experience,Animal Handling,Front Desk,Guest Services,Phone Etiquette

    Employment Type : Full Time

    Experience : years

    Vacancy : 1

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